Perioperative Services Quality & Operations Manager

Atrium Health; Monroe (NC); On-site; USD 65,000 - 86,000; Full time

Job summary

Atrium Health in Monroe, NC is seeking a manager to develop, implement, and monitor a quality improvement program for the Sterile Processing Department. You will assist in using customer feedback to measure service quality and will monitor and respond to complaints to ensure timely resolution.

You will establish systems to optimize supplies usage, participate with materials management in contract negotiations, coordinate staff meetings, and oversee budget administration with financial analysis

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Graduate of Accredited Central Processing or Surgical Technology Program preferred.
• Minimum of 3 years central service or surgical experience required. Management experience preferred.

Responsibilities

• Develops, implements, and monitors a quality improvement program for SPD.
• Assists in utilizing customer feedback and measures customer service to improve service.
• Monitors and responds to complaints and incidents concerning the department and ensures resolution.
• Establishes systems and procedures to promote utilization of supplies and staff.
• Participates with materials management in contract negotiations regarding supplies and services utilized in SPD.
• Coordinates and conducts staff meetings.
• Monitors financial budget and administers operating and capital budgets and performs financial analysis of systems.

Skills

Quality improvement

Customer service

Staff coordination

Budget management

Education

High School Diploma or GED

Bachelor's degree

Central Processing/Surgical Technology program

Job description

Atrium Health in Monroe, NC is seeking a manager to develop, implement, and monitor a quality improvement program for the Sterile Processing Department. You will assist in using customer feedback to measure service quality and will monitor and respond to complaints to ensure timely resolution.

You will establish systems to optimize supplies usage, participate with materials management in contract negotiations, coordinate staff meetings, and oversee budget administration with financial analysis