Performance Specialist, East Coast

PPG; Strongsville (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Job summary

PPG is seeking a Performance Specialist for the East Coast to drive operational improvements within key customers. This role involves managing relationships with collision centers while providing PPG Collision Services and solutions that enhance productivity.

The ideal candidate should have 3-5 years of experience in collision repair and be proficient in Salesforce, ensuring effective communication with customers and alignment with strategic goals.

Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• 3–5 years of experience in collision repair, automotive refinish, or related operations.
• Experience with collision center workflows and managing customer relationships.
• Proficiency in Salesforce or similar CRM tools.

Responsibilities

• Support PPG CDN customers and MSO locations.
• Engage with customers to identify operational challenges.
• Coordinate new installations and operational performance improvements.

Skills

Collision repair experience

Customer relationship management

Salesforce proficiency

Organizational skills

Tools

Microsoft Office

Job description

Performance Specialist, East Coast guides measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance‑based solutions that strengthen long‑term customer relationships and enhance PPG loyalty. Reporting directly to the Refinish USCA Collision Performance Director you will educate customers on PPG Collision Services, Knowledge College, and MVP solutions. You will also partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.

Key Responsibilities

• Be the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
• Engage with assigned customers to understand current operational challenges and opportunities.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be the trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
• Coordinate and support new installations and upgrades (when needed).
• Conduct structured Goal and performance reviews with main customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Support implementation of approved performance plans and best practices.
• Prioritize service efforts based on customer impact, strategic value, and our needs.
• Review Salesforce activity to ensure accuracy, completeness, and understanding of performance goals.
• Share insights and success stories with the Collision Performance Manager and broader PPG team.
• OEM Audits and support for Performance Specialist, OEM (when needed).

Qualifications

• 3–5 or more years of experience in collision repair, automotive refinish, or related operations (MSO experience preferred).
• Experience with collision center workflows (estimating, production, paint/refinish, cycle time).
• Experience managing main customer relationships with a focus on retention, growth, and performance.
• Proficiency in Salesforce (or CRM tools) and Microsoft Office, with strong organizational and prioritization skills.

Benefits

• Medical, Dental, Vision
• 401(k)

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].