Performance Specialist, New York

PPG; New York (NY); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement Plan

Paid vacation

Holidays

Employee Assistance Program (EAP)

Disability/Leave

Job summary

PPG, a global leader in protective and decorative coatings, seeks a Performance Specialist in New York to drive measurable operational improvements for assigned customers. You will partner with collision centers and Strategic PPG Customers to deliver performance-based solutions and strengthen loyalty, reporting to the Collision Performance Manager.

The role emphasizes KPI-driven reviews, action planning, and cross-functional collaboration with Sales and Distribution to align messaging and

Qualifications

• Bachelor's degree or post-secondary education preferred or equivalent experience.
• 3+ years of related experience in customer service or sales support.
• Strong communication and collaboration across organizational levels.
• Proficiency with MS Office and CRM/ERP systems.
• Willingness to travel and maintain a valid driver's license.

Responsibilities

• Be the primary contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Drive retention, growth, and performance improvements in core accounts.
• Coordinate with sales, leadership, and distribution to align service efforts with goals.
• Complete required Workday training and maintain compliance.
• Conduct KPI and performance reviews with key customers.
• Develop and track action plans tied to customer goals and metrics.
• Identify workflow constraints to improve productivity and profitability.
• Travel as required for the role.

Skills

Customer service

Sales support

Communication

MS Office

CRM/ERP

Driver's license

Education

Bachelor's degree

Tools

CRM/ERP

Job description

As the Performance Specialist, you will focus on measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will act as a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty.

You will report to the Collision Performance Manager.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.
• Ensure all assigned corporate learning, certifications, and compliance modules remain current.
• Conduct structured KPI and performance reviews with important customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be a trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
• Through PPG's Fixed and Variable Rate (FAVR) program, you'll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses. The program is designed to provide a convenient, cost-effective alternative to a company vehicle while giving you greater choice and flexibility.

Qualifications

• Bachelor's degree or post‑secondary education preferred; comparable combination of education and experience may substitute.
• 3+ years of related experience in customer service or sales support.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Excellent analytical, organizational, administrative, and follow up abilities.
• MS Office Suite proficiency and familiarity with using a CRM/ERP.
• Travel is required for the role.
• Must possess a valid driver's license, maintain automobile insurance, have access to a personal vehicle that meets PPG's Fixed and Variable Rate (FAVR) program requirements, and successfully pass a motor vehicle record (MVR) review.

The base salary range for this position is $51,000 to $70,000 USD, with a possibility of an annual bonus up to 4.5% of base salary. PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings. Actual benefit offerings confirmed at the time of hire.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.