Performance Delaware Service Advisor

Performance Columbus; Delaware; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental & Vision Insurance

HSA/FSA Health Options

Short- & Long-Term DisabilityInsurance

Life Insurance

401(k) Retirement Plan with Company

Paid Time Off

Paid Holidays

Employee Purchase Program

Job summary

Performance Chrysler Jeep Dodge Ram Delaware is seeking a motivated Service Advisor to act as the main point of contact for customers throughout their service visit. You will help customers understand maintenance and repair needs while keeping them informed from arrival to pickup.

In this role you will collaborate with technicians, provide transparent estimates, and deliver an exceptional service experience that fosters lasting relationships and repeat business.

Qualifications

• High school diploma or GED required.
• Prior customer service, sales, account management, or related experience preferred.
• Strong communication and relationship-building skills.
• Ability to communicate service recommendations clearly and effectively.

Responsibilities

• Welcome customers and build strong relationships throughout the service experience.
• Listen to concerns and accurately identify vehicle service and maintenance needs.
• Serve as the primary point of contact between customers and the service department.
• Explain recommended maintenance and provide transparent estimates and timing.
• Prepare accurate repair orders and keep customers informed of status.

Skills

Customer service

Communication skills

Sales experience

Dealership experience

Problem solving

Education

High school diploma or GED

Job description

Service Advisor

Are you looking for a career and not just another job? At Performance Chrysler Jeep Dodge Ram Delaware, we are looking for a motivated, customer-focused Service Advisor who brings a positive attitude, strong communication skills, and a passion for creating an exceptional customer experience. As a Service Advisor, you will serve as the primary point of contact for customers throughout their service visit, helping them understand their vehicle's maintenance and repair needs while keeping them informed throughout the process. From the initial greeting through vehicle pickup, you will provide a knowledgeable, friendly, and transparent experience while building lasting customer relationships.

We offer competitive compensation, a comprehensive benefits package, and a work environment with opportunities to learn, grow, and build your career.

Employee Benefits Package

• Competitive Compensation
• Medical, Dental & Vision Insurance
• HSA/FSA Health Options
• Short- & Long-Term Disability Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Employee Purchase Program

The Performance Impact Exceptional Team Passion Community

Remember...a smile changes the delivery of everything.

What You'll Do as a Service Advisor:

• Welcome customers and build strong relationships throughout the service experience
• Listen to each customer's concerns and accurately identify their vehicle service and maintenance needs
• Serve as the primary point of contact between customers and the service department
• Clearly explain recommended maintenance, repairs, pricing, and expected completion timesPrepare accurate repair orders and provide clear, transparent estimates
• Maintain consistent communication and follow up with customers regarding the status of their vehicles
• Work closely with technicians and other service team members to ensure repairs are completed accurately and efficiently
• Review additional maintenance or repair recommendations with customers and answer questions
• Address customer concerns professionally and work toward timely, positive resolutions
• Build lasting customer relationships that encourage repeat and referral business
• Ensure customers receive an exceptional experience from arrival through vehicle pickup

As a Performance Team Member, You Will:

• Put the customer and others first
• Ask for help and give help
• Create smiles
• Engage and build relationships
• Maintain an energetic, positive attitude and work well with others

Qualifications:

• High school diploma or GED
• Prior customer service, sales, account management, or related experience
• Previous automotive dealership or service department experience preferred
• Strong communication, relationship‑building, and customer service skills
• Ability to listen to customers, identify their needs, and clearly communicate service recommendations
• Strong organizational, time-management, and follow-up skills
• Ability to manage multiple customers and priorities in a fast-paced environment
• Self-motivated with a strong drive to achieve results
• Valid driver's license with an acceptable driving record
• Ability to successfully complete a pre-employment drug screen