Performance Consultant - Drive Shop Efficiency (Hybrid)

RAPID RECON INC; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Paid time off and holidays

Job summary

Vehlo in Phoenix, AZ (or Denver, CO) is seeking a Performance Consultant to analyze dealership operations and drive efficiency through platform adoption and ROI.

You will deliver guidance, conduct trainings, and monitor KPIs, traveling up to 40-50% locally and out-of-market to support large dealership groups across locations. A 5+ year background in consulting or SaaS is preferred and strong communication is essential.

Qualifications

• 5+ years of experience in consulting, customer success, or performance improvement (automotive or SaaS experience preferred).
• Strong analytical skills with the ability to translate data into actionable recommendations for operational improvements.
• Proven success delivering training, workshops, or consultative guidance to client organizations.
• Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.
• Ability to manage large, multi-location customer groups with consistency and professionalism.
• Collaborative mindset with experience working cross-functionally (Product, Sales, Customer Success, Support).
• Proficiency with customer success tools, CRM platforms (Salesforce, ChurnZero), and Microsoft Office/Excel.
• Willingness to travel locally and out-of-market as required.

Responsibilities

• Analyze dealership operations and workflows to identify opportunities for optimization and improved efficiency.
• Deliver technical and strategic guidance on effective platform use, with the goal of increasing utilization and demonstrating business value.
• Conduct follow-up training on platform capabilities, best practices, and new features to drive adoption and ROI.
• Monitor client performance metrics and KPIs, providing actionable insights to measure progress and success.
• Lead regular performance reviews with clients, presenting data-driven recommendations to improve outcomes.
• Collaborate with Product teams to share customer feedback and influence future platform enhancements.
• Serve as a trusted advisor to dealerships, fostering strong long-term relationships and executive-level trust.
• Provide the Customer Success team with insights on emerging industry trends and competitive intelligence.
• Manage assigned large dealership groups, ensuring consistent engagement and measurable success across locations.
• Travel locally (within a 2-hour radius) and out-of-market (1 week per month) to deliver onsite consultation, training, and relationship management.

Skills

Analytical skills

Training delivery

Communication

Stakeholder influence

Multi-location management

Cross-functional collaboration

CRM tools

Salesforce

ChurnZero

Microsoft Office/Excel

Travel willingness

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Job description

Vehlo in Phoenix, AZ (or Denver, CO) is seeking a Performance Consultant to analyze dealership operations and drive efficiency through platform adoption and ROI.

You will deliver guidance, conduct trainings, and monitor KPIs, traveling up to 40-50% locally and out-of-market to support large dealership groups across locations. A 5+ year background in consulting or SaaS is preferred and strong communication is essential.