Performance Consultant

RAPID RECON INC; Phoenix (AZ); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k) with company match

Paid time off and holidays

Job summary

Vehlo in Phoenix, AZ (or Denver, CO) is seeking a Performance Consultant to analyze dealership operations and drive efficiency through platform adoption and ROI.

You will deliver guidance, conduct trainings, and monitor KPIs, traveling up to 40-50% locally and out-of-market to support large dealership groups across locations. A 5+ year background in consulting or SaaS is preferred and strong communication is essential.

Qualifications

• 5+ years of experience in consulting, customer success, or performance improvement (automotive or SaaS experience preferred).
• Strong analytical skills with the ability to translate data into actionable recommendations for operational improvements.
• Proven success delivering training, workshops, or consultative guidance to client organizations.
• Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.
• Ability to manage large, multi-location customer groups with consistency and professionalism.
• Collaborative mindset with experience working cross-functionally (Product, Sales, Customer Success, Support).
• Proficiency with customer success tools, CRM platforms (Salesforce, ChurnZero), and Microsoft Office/Excel.
• Willingness to travel locally and out-of-market as required.

Responsibilities

• Analyze dealership operations and workflows to identify opportunities for optimization and improved efficiency.
• Deliver technical and strategic guidance on effective platform use, with the goal of increasing utilization and demonstrating business value.
• Conduct follow-up training on platform capabilities, best practices, and new features to drive adoption and ROI.
• Monitor client performance metrics and KPIs, providing actionable insights to measure progress and success.
• Lead regular performance reviews with clients, presenting data-driven recommendations to improve outcomes.
• Collaborate with Product teams to share customer feedback and influence future platform enhancements.
• Serve as a trusted advisor to dealerships, fostering strong long-term relationships and executive-level trust.
• Provide the Customer Success team with insights on emerging industry trends and competitive intelligence.
• Manage assigned large dealership groups, ensuring consistent engagement and measurable success across locations.
• Travel locally (within a 2-hour radius) and out-of-market (1 week per month) to deliver onsite consultation, training, and relationship management.

Skills

Analytical skills

Training delivery

Communication

Stakeholder influence

Multi-location management

Cross-functional collaboration

CRM tools

Salesforce

ChurnZero

Microsoft Office/Excel

Travel willingness

Education

Bachelor's degree

Tools

Salesforce

ChurnZero

Job description

Performance ConsultantLocation: Phoenix, AZ or Denver, COAbout VehloWe started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.As a Performance Consultant, you will:Analyze dealership operations and workflows to identify opportunities for optimization and improved efficiency.Deliver technical and strategic guidance on effective platform use, with the goal of increasing utilization and demonstrating business value.Conduct follow-up training on platform capabilities, best practices, and new features to drive adoption and ROI.Monitor client performance metrics and KPIs, providing actionable insights to measure progress and success.Lead regular performance reviews with clients, presenting data-driven recommendations to improve outcomes.Collaborate with Product teams to share customer feedback and influence future platform enhancements.Serve as a trusted advisor to dealerships, fostering strong long-term relationships and executive-level trust.Provide the Customer Success team with insights on emerging industry trends and competitive intelligence.Manage assigned large dealership groups, ensuring consistent engagement and measurable success across locations.Travel locally (within a 2-hour radius) and out-of-market (1 week per month) to deliver onsite consultation, training, and relationship management.Travel Requirement: Approximately 40-50% travel may be requiredDuties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.Job Qualifications:5+ years of experience in consulting, customer success, or performance improvement (automotive or SaaS experience preferred).Strong analytical skills with the ability to translate data into actionable recommendations for operational improvements.Proven success delivering training, workshops, or consultative guidance to client organizations.Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels.Ability to manage large, multi-location customer groups with consistency and professionalism.Collaborative mindset with experience working cross-functionally (Product, Sales, Customer Success, Support).Proficiency with customer success tools, CRM platforms (Salesforce, ChurnZero), and Microsoft Office/Excel.Willingness to travel locally and out-of-market as required.Preferred Qualifications:Bachelor's degree in business, Marketing, Communications, or related field.Automotive retail, dealership, or OEM background (e.g., Service Advisor, Sales Manager, Technician).Experience in SaaS platform training, workflow optimization, or performance consulting.Familiarity with competitive trends and emerging technologies in the automotive retail space.Eligible employees may receive:Medical, dental, vision, and life insurance401(k) with company matchPaid time off and holidaysCompensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.Work Environment & Physical Requirements:This role may be performed in a remote, hybrid, or office-based environment depending on business needs.Ability to remain in a stationary position (sitting or standing) for extended periodsAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)Ability to view and interpret information on a computer screen for extended periodsAbility to communicate effectively via phone, video, and written communicationAbility to participate in virtual meetings with or without reasonable accommodationRemote Work Expectations:Maintain a dedicated, safe, and distraction-free workspaceReliable high-speed internet connection sufficient for video conferencing and job-related systemsAbility to maintain productivity in a remote environmentMust reside in a state where the company is authorized to employ workersMust be able to work core hours aligned to Mountain and pacific-based timezonesTravel:Ability to travel as needed, including by air, car, or public transportationAdditional Information:Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Employment may be contingent upon a background check in accordance with applicable laws.Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.