Director, Dealer Performance Consulting

solera; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Solera is seeking a Sr. Manager, Professional Services Consulting to lead a team of customer-facing consultants focused on measuring, managing, and improving outcomes inside automotive dealerships.

You will drive dealer performance across Variable and Fixed Operations by optimizing lead-to-appointment and conversion, SaaS product adoption, and cross-department handoffs. The role blends people leadership with operational execution and KPI ownership, including setting expectations, hiring

Responsibilities

• Lead and develop a High-Performing Consulting Team
• Manage, coach, and develop a team of consultants to consistently deliver high-quality engagements that improve dealership sales performance and outcomes
• Set clear expectations, reinforce "One Team" behaviors, and model the professionalism and ethical conduct required for customer-facing leadership
• Support hiring, onboarding, training, and ongoing enablement to build deep product expertise and strong consulting fundamentals across the team
• Establish a KPI-based execution cadence with each dealership that ties consulting activity to measurable improvements in variable and fixed operations performance
• Drive accountability systems that improve areas such as: lead handling performance, appointment performance, manager enforcement playbooks
• Lead the team in strengthening pipeline discipline, coaching opportunities, and cross-department handoffs tied to KPIs that influence sales conversion and profitability
• Lead the team in strengthening operational discipline across the service lifecycle—from appointment scheduling and write-up quality to repair order management, parts availability, and post-service follow-up—ensuring consistency and profitability at every stage
• Examples of outcome areas (Variable Ops): sales funnel response quality, lead response speed, appointment set/show rates, close-rate trends, pipeline management, sales/BDC accountability, marketing spend ROI, trade and purchase appraisal close rates, etc
• Examples of outcome areas (Fixed Ops): service appointment utilization, show rates, effective labor rate, hours per RO, technician efficiency and proficiency, service drive conversion rates, parts gross profit, inventory obsolescence, and customer retention/service revisit rates

Job description

Solera is seeking a Sr. Manager, Professional Services Consulting to lead a team of customer-facing consultants focused on measuring, managing, and improving outcomes inside automotive dealerships.

You will drive dealer performance across Variable and Fixed Operations by optimizing lead-to-appointment and conversion, SaaS product adoption, and cross-department handoffs. The role blends people leadership with operational execution and KPI ownership, including setting expectations, hiring