Performance-Based Auto Service Advisor - High Earnings

L0105 Lithia Home Office; New Jersey; Presencial; USD 70.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Vehicle Purchase Discounts

Descripción de la vacante

MINI of Ramsey, part of Lithia Motors, is seeking a Service Advisor. The role welcomes all experience levels and offers a lucrative compensation structure with annual earnings potential between $70,000 and $120,000 based on performance.

We value customer experience, teamwork, and accountability in a fast-paced auto service environment. Candidates should have at least 2 years of service advisory experience and hold a valid driver's license in their state of residence.

Formación

• 2+ years of Service Advisor experience in a private, franchise, or dealership setting.
• Able to communicate between customer and technician; strong customer focus.
• Demonstrates accountability, urgency, and problem-solving in a fast-paced environment.

Responsabilidades

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculate customer payment including deductibles.
• Write accurate, profitable repair orders based on customer needs and technician recommendations.
• Present inspection results to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance; manage timelines, approvals, and expectations.
• Maintain CSI, retention, and revenue metrics; execute warranty and service processes.

Conocimientos

Customer service oriented

Communication

Team player

Detail oriented

Ability to learn estimating

Educación

High School graduate or equivalent

Descripción del empleo

MINI of Ramsey, part of Lithia Motors, is seeking a Service Advisor. The role welcomes all experience levels and offers a lucrative compensation structure with annual earnings potential between $70,000 and $120,000 based on performance.

We value customer experience, teamwork, and accountability in a fast-paced auto service environment. Candidates should have at least 2 years of service advisory experience and hold a valid driver's license in their state of residence.