Dynamic Auto Service Advisor | High-Earning Opportunity

Lithia & Driveway; Ramsey (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Wellness Programs

Lithia Learning Center

Employee Stock Purchase Plan

Job summary

MINI of Ramsey, part of Lithia & Driveway, is hiring Service Advisors to join a fast-paced, customer-focused service department in Ramsey, New Jersey.

Entry level earners can expect about $70,000 to $90,000 annually; experienced Advisors typically earn $90,000 to $120,000 based on performance. The role emphasizes customer experience, accurate repair orders, and strong CSI in a Fortune 200 company environment.

Qualifications

• Minimum 2 years of Service Advisor experience in a private, franchise, or dealership setting.
• A team player who prioritizes customer experience and satisfaction.
• Process driven, detail-oriented with strong accountability and a sense of urgency.
• Solid automotive service knowledge (technician background is a plus).
• Acceptable driving record and a valid driver's license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between the customer and technician.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Write accurate, profitable, and complete repair orders based on both customer needs and technician recommendations.
• Present inspection results with confidence to close work, build value, and maximize customer pay.
• Drive strong customer pay labor per RO and gross performance.
• Control timelines, approvals, and expectations.
• Maintain exceptional CSI, retention, and revenue metrics.

Skills

Service Advisor experience

Customer service

Education

High School diploma or equivalent

Job description

MINI of Ramsey, part of Lithia & Driveway, is hiring Service Advisors to join a fast-paced, customer-focused service department in Ramsey, New Jersey.

Entry level earners can expect about $70,000 to $90,000 annually; experienced Advisors typically earn $90,000 to $120,000 based on performance. The role emphasizes customer experience, accurate repair orders, and strong CSI in a Fortune 200 company environment.