Per Diem Program Safety & Client Care Specialist

Spectrum Health Systems; Worcester (MA); Presencial; USD 23 000 - 32 000; Tempo parcial

Resumo da oferta

Paycom - ATS in Worcester, MA is seeking a Per Diem Safety Guide for the Lincoln Street Outpatient Treatment Program. The role focuses on welcoming clients, ensuring a safe environment, and supporting daily operations for medication access.

The position emphasizes trauma-informed communication, de-escalation techniques, and collaboration with staff to maintain order and client well-being at the Worcester site.

Qualificações

• High School Diploma or GED required.
• Prior experience in customer service, security, and/or with individuals with substance use disorders.
• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required

Responsabilidades

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
• Greeting clients and handling customer service tasks while ensuring safety.
• Monitoring for client and staff safety and communicating with clients in a trauma-informed manner.
• Using de-escalation and trauma-informed strategies to manage conflict among clients and visitors in the program.

Conhecimentos

Customer service

De-escalation

Trauma-informed care

Formação académica

High School Diploma or GED

Ferramentas

Windows 2000

Microsoft Outlook

Microsoft Word

Descrição da oferta de emprego

Paycom - ATS in Worcester, MA is seeking a Per Diem Safety Guide for the Lincoln Street Outpatient Treatment Program. The role focuses on welcoming clients, ensuring a safe environment, and supporting daily operations for medication access.

The position emphasizes trauma-informed communication, de-escalation techniques, and collaboration with staff to maintain order and client well-being at the Worcester site.