Per Diem Patient Services Specialist - Clinic Support

Bookmark Medical; Massachusetts; On-site; USD 28,000 - 41,000; Part time

Job summary

Bookmark Medical in Brighton, MA is seeking a per diem clinic-based front desk assistant to support patient flow and administration. Shifts are available Monday through Friday during clinic hours 8:00 a.m.–5:00 p.m.; no weekends.

You will greet patients, verify information, handle inquiries, schedule appointments, assist with insurance verifications and prior authorizations, maintain EHR accuracy, and keep the front desk organized and patient-ready.

Qualifications

• Experience in healthcare, customer service, or administrative role.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient with EHR systems (Athena or eCW preferred).

Responsibilities

• Greet patients and check them in with warmth and professionalism.
• Manage incoming calls, messages, and patient inquiries.
• Schedule appointments, referrals, follow-ups, and co pays.
• Assist with insurance verification and prior authorizations.
• Support clear communication between patients and providers.
• Update and maintain accurate information in the EHR.
• Help keep the front desk organized, efficient, and patient ready.

Skills

Healthcare experience

Customer service

Administrative skills

EHR proficiency

Tools

Athena EHR

eCW EHR

Job description

Bookmark Medical in Brighton, MA is seeking a per diem clinic-based front desk assistant to support patient flow and administration. Shifts are available Monday through Friday during clinic hours 8:00 a.m.–5:00 p.m.; no weekends.

You will greet patients, verify information, handle inquiries, schedule appointments, assist with insurance verifications and prior authorizations, maintain EHR accuracy, and keep the front desk organized and patient-ready.