Per Diem Patient Experience Coordinator

Lattimore Physical Therapy; City of Rochester (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy seeks an experienced Medical Secretary to support 35 fast-paced private practices. The role is the face of the clinic, handling patient flow, scheduling, and administrative tasks for therapists and leadership.

The ideal candidate will excel in organization, communication, and privacy compliance, with a flexible schedule including days and evenings. Prior front desk and insurance verification experience is preferred, along with solid computer skills.

Qualifications

• 1 year of Medical Front Desk Receptionist experience preferred.
• 1 year of Verification of Insurance experience preferred.
• 1 year of general Computer skills preferred.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and route calls.
• Collect patient information and verify insurance coverage.
• Scan documents and manage digital records.
• Route faxes and electronic records for accuracy.
• Maintain HIPAA and privacy compliance throughout clinic operations.
• Verify no-fault and workers' compensation claims and follow up as needed.
• Complete medical records requests and ensure timely delivery.

Skills

Excellent organizational skills

Excellent written and verbal comms

Social and emotional intelligence

Tools

Word processing

Spreadsheets

Office software

Job description

Lattimore Physical Therapy is seeking an experienced medical secretary to cover our 35 fast‑paced private practices. The candidate must be a team player who is dependable and hard‑working.

The Position

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

Primary Duties

• Greet visitors and patients, check‑in and check‑out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Route faxes and electronic records.
• Knowledge of HIPAA and privacy compliance laws.
• No‑fault and workers' compensation claim verification and follow‑ups.
• Complete medical records requests.

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications.
• Required to work a flexible schedule, days, evenings.

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts