Patient Experience Coordinator

Lattimore Physical Therapy; Town of Seneca Falls (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced full-time Medical Secretary for our fast-paced private practice. The role focuses on structuring patient flow, streamlining operations, and providing administrative support to the physical therapist and leadership.

The position requires strong organizational and communication skills, a detail-oriented approach, and a team-oriented mindset. Prior front desk experience and familiarity with HIPAA are preferred, with a flexible schedule including

Qualifications

• Excellent organizational skills and high attention to detail.
• Excellent written and verbal communication skills.
• Strong social and emotional intelligence.

Responsibilities

• Greet visitors and patients, check-in and check-out, direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and manage calls.
• Collect patient information and verify insurance coverage.
• Scan documents and maintain electronic records.
• Route faxes and electronic records.
• Ensure HIPAA and privacy compliance.
• Verify No-fault and workers' compensation claims and follow ups.
• Complete medical records requests.
• Operate office equipment and use standard software applications.
• Work a flexible schedule including days and evenings.

Skills

Organizational skills

Communication skills

Emotional intelligence

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones
• Collect patient information and verify insurance coverage.
• Scan documents
• Routes faxes and electronical records.
• Knowledge with HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings.

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts