Patient Experience Coordinator

Lattimore Physical Therapy and Sports Rehabilitation Network; Town of Seneca Falls (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced full-time Medical Secretary to manage patient flow, be the face of the practice, and provide administrative support to the physical therapist and leadership.

The role focuses on structuring patient flow, streamlining operations, and handling front desk duties with a high level of professionalism in a fast-paced private practice. Flexible scheduling, including days and evenings, is expected, and a comprehensive benefits package is offered.

Qualifications

• At least 1 year experience preferred in medical front desk or reception.
• Verification of Insurance: 1 year preferred.
• Computer skills: 1 year preferred.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Route faxes and electronic records.
• Ensure HIPAA and privacy compliance.

Skills

Organizational skills

Communication skills

Emotional intelligence

Tools

Word processing

Spreadsheet

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Excellent social and emotional intelligence

Primary Duties

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel
• Schedule and confirm patient appointments
• Answer telephones
• Collect patient information and verify insurance coverage
• Scan documents
• Routes faxes and electronical records
• Knowledge with HIPAA and privacy compliance laws
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings

Requirements

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts