Patient Experience Coordinator

Lattimore Physical Therapy; North Carolina; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy in North Carolina is seeking an experienced full-time Medical Secretary to join our private practice. The role serves as the face of the clinic, handles patient flow, and provides administrative support to the physical therapist and leadership.

Responsibilities include greeting patients, scheduling, verifying insurance, processing records, and maintaining HIPAA compliance. A friendly, detail-oriented team player with 1 year of front desk or insurance verification

Qualifications

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.
• 1 year front desk/insurance verification preferred

Responsibilities

• Greet visitors and patients; check-in and check-out; direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and take messages.
• Collect patient information and verify insurance coverage.
• Scan documents and route faxes/electronic records.
• Maintain HIPAA/privacy compliance; verify workers' comp claims.
• Operate office equipment and basic software.
• Work a flexible schedule including days and evenings.

Skills

Organizational skills

Communication skills

Emotional intelligence

Team player

Tools

HIPAA knowledge

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The Position

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential Competencies

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones
• Collect patient information and verify insurance coverage.
• Scan documents
• Routes faxes and electronical records.
• Knowledge with HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups
• Complete medical records request

• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
• Required to work a flexible schedule, days, evenings.

• Medical Front Desk Receptionist: 1 year (Preferred)
• Verification of Insurance: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Life Insurance and AD&D
• Long Term Disability
• Clothing Allowance
• Employee Assistance Program
• Personal Training and Gym Discounts
• Financial Wellness Programs
• Hotel and Travel Discounts