Per Diem Patient Experience Associate

Baystate Health; United States; On-site; USD 25,000 - 33,000; Part time

Job summary

Baystate Health seeks a per diem administrative support assistant in Springfield to handle reception, phone management, image release facilitation, and reporting of imaging results. You will validate orders, assist with daily rosters, and ensure HIPAA compliance across the hospital information system.

Responsibilities include greeting patients, directing them to services, maintaining waiting areas, and performing general clerical tasks while supporting multiple departments.

Qualifications

• High school graduation or equivalent.
• Excellent communication and customer service skills.
• Ability to handle confidential information per HIPAA guidelines.

Responsibilities

• Greet patients and manage patient demographics.
• Answer phones and route inquiries.
• Verify patient identity and monitor wait times.
• Maintain confidentiality and HIPAA compliance in all communications and records.
• Operate office equipment and process mail/faxes.
• Prepare exam materials and daily rosters per department criteria.
• Support roster preparation and communications.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language skills

Reading and writing

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Baystate Health seeks a per diem administrative support assistant in Springfield to handle reception, phone management, image release facilitation, and reporting of imaging results. You will validate orders, assist with daily rosters, and ensure HIPAA compliance across the hospital information system.

Responsibilities include greeting patients, directing them to services, maintaining waiting areas, and performing general clerical tasks while supporting multiple departments.