Imaging Patient Services Clerk - Part-Time, Flexible Shifts

Baystate Health; Springfield (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Baystate Health in Springfield, MA is seeking a per diem, part-time Patient Service Representative - Imaging. You will support patient flow, perform reception duties, manage scheduling and image releases, and communicate imaging results to referring departments with care and accuracy.

The role emphasizes HIPAA compliance, patient confidentiality, and accurate demographics verification, with collaboration across radiology teams.

Qualifications

• Medical terminology knowledge, keyboard use, Microsoft Office, scheduling systems, medical records (electronic and paper), billing, basic math, language, reading and writing, and customer service.
• Interpreter in-service meetings may be required.

Responsibilities

• Greet patients promptly and manage reception duties while verifying identity.
• Answer telephones, route inquiries, and schedule appointments per policy.
• Process image releases and communicate imaging reports to staff and patients.
• Verify referrals/pre-authorizations and ensure HIPAA compliance in all interactions.
• Maintain patient confidentiality and accurate rostering and records.

Skills

Medical terminology

Microsoft Office

Keyboard

Medical records

Billing

Customer service

Scheduling systems

Basic math

Reading and writing

Language skills

Education

HS graduation

Job description

Baystate Health in Springfield, MA is seeking a per diem, part-time Patient Service Representative - Imaging. You will support patient flow, perform reception duties, manage scheduling and image releases, and communicate imaging results to referring departments with care and accuracy.

The role emphasizes HIPAA compliance, patient confidentiality, and accurate demographics verification, with collaboration across radiology teams.