Per Diem Case Management Assistant — Care Coordination & Advocacy

Baystate Health; Springfield (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Baystate Health is hiring a per diem Case Management Assistant at Baystate Medical Center in Springfield, MA. The role collaborates with patients and Case Managers to document accurate clinical and regulatory information and to coordinate care across teams.

You will support financial advocacy, communicate Medicare requirements, and assist with follow-up appointments, post-acute planning, and liaison with insurers, home care agencies, SNFs, and transportation providers.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Two to five years of health-related work experience.
• Associates degree in human services preferred.
• Insurance/payer experience preferred.
• Basic knowledge of medical terminology.

Responsibilities

• Collaborate with patients and Case Managers to document accurate clinical/regulatory information.
• Coordinate with internal and external partners to address financial advocacy for the patient/organization.
• Audit charts for Medicare requirements and communicate regulations.
• Assist with follow-up appointments and post-acute/transitional planning care needs.
• Support coordination with insurance providers, ACOs, home care agencies, SNFs, DME companies, and transportation agencies.

Job description

Baystate Health is hiring a per diem Case Management Assistant at Baystate Medical Center in Springfield, MA. The role collaborates with patients and Case Managers to document accurate clinical and regulatory information and to coordinate care across teams.

You will support financial advocacy, communicate Medicare requirements, and assist with follow-up appointments, post-acute planning, and liaison with insurers, home care agencies, SNFs, and transportation providers.