Patient Access Representative (Registration) - Per Diem

Springfield Hospital; Springfield (VT); On-site; USD 26,174 - 30,996; Full time

Benefits offered by this job

Comprehensive benefits package

401k with employer match

Paid time off

Job summary

Springfield Hospital is seeking a Patient Access Representative to provide exceptional customer service and access to clinical services in Springfield, Vermont. The role involves scheduling, insurance verification, and maintaining compliance with procedures.

Qualified candidates should possess a High School Diploma or GED and at least one year in customer service. The position offers a competitive hourly wage of $19.00 - $22.50 and a comprehensive benefits package, promoting a supportive team environment.

Qualifications

• Minimum one year in a customer service role.
• Outstanding oral and written communication skills.
• Strong analytical and critical-thinking skills.

Responsibilities

• Ensure high-quality customer service.
• Schedule and verify insurance.
• Navigate EHR systems for documentation.

Skills

Customer service skills

Oral and written communication

Analytical skills

Microsoft Office Suite

Typing skills

Education

High School Diploma or GED

Job description

Description

The Patient Access Representative will:

• Ensure an exceptional patient experience through high-quality customer service and seamless access to hospital and clinical services.
• Perfomr key responsibilities include scheduling, insurance verification, obtaining and verifying authorizations, pre-registration, collecting patient financial responsibility, and registration.
• Maintain a thorough understanding of standard operating procedures to ensure efficiency and accuracy.
• Proactively improve the patient experience while minimizing financial risk.
• Demonstrate a commitment to Springfield Hospital’s values while actively contributing to its mission and vision.

Requirements

• High School Diploma or GED (preferred)
• Minimum of one year in a customer service role.
• Exemplifies outstanding oral and written communication skills, ensuring clarity, professionalism, and effectiveness in all interactions.
• Effectively communicates to facilitate problem-solving, conflict resolution, and collaboration, fostering a positive and productive work environment.
• Exhibits strong analytical and critical-thinking skills, proactively identifying and resolving challenges while efficiently managing multiple priorities.
• Demonstrates a high level of self-motivation, autonomy, and initiative, consistently driving tasks and projects to successful completion.
• Welcomes change and adapts seamlessly to evolving processes, embracing operational workflow improvements without being negatively impacted.
• Proficient in Microsoft Office Suite, including Teams, Word, Excel, PowerPoint, Outlook, and other essential applications.
• Exhibits proficient and accurate typing skills with efficiency and speed.
• Operates and manages the telephone tree system for incoming calls, ensuring efficient call routing and optimal patient experience.
• Effectively navigates electronic health record (EHR) systems for patient documentation and record management.

Salary Range: The base rate for this position is $19.00 - $22.50 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Springfield Hospital is proud to offer competitive wages, comprehensive benefits package including medical, dental and vision, 401k with an employer match, short- and long-term disability insurance, paid time off, and referral bonuses. Employees are part of a close-knit, mission-driven team that values collaboration and growth.