Per Diem Hospital Relations Specialist - Patient Experience

Arbour SeniorCare; Rosemead (CA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

Career growth opportunities

Challenging and rewarding work

Job summary

BHC Alhambra Hospital in Rosemead, California, is seeking a Hospital Relations Specialist - Per Diem. The role focuses on creating a seamless, patient-centered experience by improving communication, addressing questions promptly, and resolving concerns before escalation.

You will meet each new admission, monitor patient journeys, and follow up with involved parties. Respond to complaints and grievances per regulatory guidelines, document all actions in Grievance Log and Midas, and collaborate

Qualifications

• Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred.
• Experience working directly with others in a human services capacity, with inpatient psychiatric patient population and/or chronically mentally ill preferred. Excellent verbal and written communication skills are required which include actively listening, public speaking, conflict resolution and report writing.

Responsibilities

• Meet and greet new admissions and round the units throughout the day to ensure a positive patient experience during the entire course of treatment.
• Proactively support the patient experience and help bring resolution to any concerns in real time.
• Follow up on patient and involved parties.
• Respond to complaints and grievances in accordance with regulatory guidelines.
• Document all efforts in Grievance Log and Midas.

Skills

Verbal communication

Written communication

Public speaking

Conflict resolution

Report writing

Education

Bachelor's degree in mental health/behavioral science

Job description

BHC Alhambra Hospital in Rosemead, California, is seeking a Hospital Relations Specialist - Per Diem. The role focuses on creating a seamless, patient-centered experience by improving communication, addressing questions promptly, and resolving concerns before escalation.

You will meet each new admission, monitor patient journeys, and follow up with involved parties. Respond to complaints and grievances per regulatory guidelines, document all actions in Grievance Log and Midas, and collaborate