Patient Experience Advocate (Per Diem)

BHC Alhambra Hospital, Inc.; Rosemead (CA); Presencial; USD 28 000 - 55 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Challenging and rewarding work环境

Career and growth opportunities

Comprehensive Benefits

Resumo da oferta

BHC Alhambra Hospital in Rosemead, California is seeking a Hospital Relations Specialist - Per Diem to join the Clinical Services Department. You will meet admissions, monitor patient experience, and address questions or concerns to prevent escalations, ensuring a smooth and compassionate patient journey.

You will document efforts, respond to complaints per regulatory guidelines, and collaborate with units to improve satisfaction using surveys and feedback platforms.

Qualificações

• Bachelor's degree in mental health/behavioral science field preferred.
• Experience working with inpatient psychiatric populations or human services preferred.
• Excellent verbal and written communication skills required including listening, public speaking, conflict resolution and report writing.

Responsabilidades

• Meet and greet new admissions and round the units to ensure a positive patient experience.
• Proactively support the patient experience and help resolve concerns in real time.
• Follow up on patient and involved parties.
• Respond to complaints and grievances per regulatory guidelines.
• Document all efforts in Grievance Log and Midas.

Conhecimentos

Verbal communication

Written communication

Public speaking

Conflict resolution

Report writing

Active listening

Formação académica

Bachelor's degree in mental health/behavioral science

Descrição da oferta de emprego

BHC Alhambra Hospital in Rosemead, California is seeking a Hospital Relations Specialist - Per Diem to join the Clinical Services Department. You will meet admissions, monitor patient experience, and address questions or concerns to prevent escalations, ensuring a smooth and compassionate patient journey.

You will document efforts, respond to complaints per regulatory guidelines, and collaborate with units to improve satisfaction using surveys and feedback platforms.