Hospital Relations Specialist

Universal Health Services; Rosemead (CA); Sur place; USD 46 000 - 83 000; Temps partiel

Avantages offerts par ce poste

Challenging and rewarding work環境

Career and growth opportunities

Comprehensive Benefits

Résumé du poste

BHC Alhambra Hospital in Rosemead, CA is seeking a Hospital Relations Specialist - Per Diem to help ensure a positive patient experience throughout the admission and treatment journey.

The role collaborates with the Clinical Services Department to address questions and concerns, investigate complaints, and document actions in Grievance Log and Midas, while supporting daily admissions and ongoing follow-ups.

Qualifications

• Bachelor's degree in mental health/behavioral science preferred.
• Experience in human services with inpatient psychiatric population preferred.
• Excellent verbal and written communication skills.

Responsabilités

• Meet and greet new admissions and round the units to ensure a positive patient experience.
• Proactively support the patient experience and help resolve concerns in real time.
• Follow up with patients and involved parties.
• Respond to complaints and grievances per regulatory guidelines.
• Document all efforts in Grievance Log and Midas.

Connaissances

Verbal communication

Written communication

Formation

Bachelor's degree in mental health/behavioral science

Inpatient psychiatric experience

Description du poste

Responsibilities

BHC Alhambra Hospital

Hospital Relations Specialist - Per Diem

Schedule: Monday-Friday

Are you caring, compassionate and hardworking?

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.

The Hospital Relations Specialist is an essential team member of the Clinical Services Department and plays a vital role in creating a seamless, positive, and patient-centered experience for patients. The Hospital Relations Specialist is responsible for enhancing the patient’s experience and journey by fostering open communication with patients and early resolution of any questions and/or concerns prior to escalation to a complaint or grievance. They are also responsible for meeting each new admission daily and constantly checking in with existing patients to proactively identify service recovery concerns, improve patient satisfaction and engagement, utilizing patient satisfaction surveys, in-house reporting, and online review platforms (Google Reviews). For any inquiries that elevate to a complaint or grievance, the Hospital Relations Specialist will meet with the parties involved, lead the investigation, and respond both verbally and in written format in accordance with regulatory guidelines.

Key Responsibilities include:

• Meet and greet new admissions and round the units throughout the day to ensure a positive patient experience during the entire course of treatment.
• Proactively support the patient experience and help bring resolution to any concerns in real time.
• Follow up on patient and involved parties.
• Respond to complaints and grievances in accordance with regulatory guidelines.
• Document all efforts in Grievance Log and Midas.

BHC Alhambra Hospital employees receive great opportunities.

• Challenging and rewarding work environment
• Career and growth opportunities
• Comprehensive Benefits

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development.

To learn more visit: http://www.bhcalhambra.com/

Qualifications

Requirements:

Education: Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred.

Experience: Applicants must have experience working directly with others in a human services capacity, with inpatient psychiatric patient population and/or chronically mentally ill preferred. Excellent verbal and written communication skills are required which include actively listening, public speaking, conflict resolution and report writing.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.