Patient Experience Liaison – Hospital Admissions

Universal Health Services; Rosemead (CA); On-site; USD 46,000 - 83,000; Part time

Benefits offered by this job

Challenging and rewarding work環境

Career and growth opportunities

Comprehensive Benefits

Job summary

BHC Alhambra Hospital in Rosemead, CA is seeking a Hospital Relations Specialist - Per Diem to help ensure a positive patient experience throughout the admission and treatment journey.

The role collaborates with the Clinical Services Department to address questions and concerns, investigate complaints, and document actions in Grievance Log and Midas, while supporting daily admissions and ongoing follow-ups.

Qualifications

• Bachelor's degree in mental health/behavioral science preferred.
• Experience in human services with inpatient psychiatric population preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Meet and greet new admissions and round the units to ensure a positive patient experience.
• Proactively support the patient experience and help resolve concerns in real time.
• Follow up with patients and involved parties.
• Respond to complaints and grievances per regulatory guidelines.
• Document all efforts in Grievance Log and Midas.

Skills

Verbal communication

Written communication

Education

Bachelor's degree in mental health/behavioral science

Inpatient psychiatric experience

Job description

BHC Alhambra Hospital in Rosemead, CA is seeking a Hospital Relations Specialist - Per Diem to help ensure a positive patient experience throughout the admission and treatment journey.

The role collaborates with the Clinical Services Department to address questions and concerns, investigate complaints, and document actions in Grievance Log and Midas, while supporting daily admissions and ongoing follow-ups.