Per Diem Hospital Message Center Specialist

Trinity Health; Arlington (MA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Per Diem

Competitive benefits

First-day benefits

Shift differentials

Job summary

Saint Francis Hospital, part of Trinity Health Of New England, is seeking a Part Time Message Center Operator to join our mission-driven team. You will manage a multi-line telephone console, answer and route calls, and provide routine information to callers with courtesy and accuracy.

In this role, you will help maintain security by responding to code alerts and coordinating with supervisors. A positive, customer-focused approach and accurate typing are essential in daily patient and visitor

Qualifications

• High school diploma or equivalent.
• At least 1 year experience answering telephones as the primary job responsibility.
• Telephone Message Center and/or Hospital Operator experience is a plus.
• Excellent listening, verbal and written communication skills.
• Accurate typing and spelling mandatory.
• Multilingual abilities are a plus.

Responsibilities

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as requested by employees or visitors in need of escorts to parking or in response to other assistance.

Skills

Listening skills

Verbal communication

Written communication

Typing accuracy

Multilingual

Education

High School Diploma or Equivalent

Job description

Saint Francis Hospital, part of Trinity Health Of New England, is seeking a Part Time Message Center Operator to join our mission-driven team. You will manage a multi-line telephone console, answer and route calls, and provide routine information to callers with courtesy and accuracy.

In this role, you will help maintain security by responding to code alerts and coordinating with supervisors. A positive, customer-focused approach and accurate typing are essential in daily patient and visitor