Message Center Operator

Trinity Health; Hartford (CT); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Per Diem

Competitive benefits

Shift differentials

Job summary

Saint Francis Hospital, a member of Trinity Health Of New England, is seeking a Message Center Operator to join our mission-driven healthcare team with a rotating, part-time schedule.

As the operator, you will manage a multi-line switchboard, relay calls, operate the PA system, respond to code situations, and provide courteous information to patients and staff. Experience in telephone answering and strong communication skills are required.

Qualifications

• High School Diploma or Equivalent.
• One year of telephone-answering experience as the primary job.
• Analytical ability to gather and interpret data in simple scenarios.
• Excellent listening, verbal and written communication; accurate typing and spelling.
• Multilingual a plus; courteous and tactful in patient and staff interactions.

Responsibilities

• Operates a multi-line telephone console in a hospital switchboard to answer, transfer and relay calls.
• Operates public address system as requested by staff.
• Identifies and responds to code situations.
• Provides routine patient information and routes inquiries to supervisors.
• Delivers excellent customer service to all callers.
• Contacts security for escorts or other assistance as needed.

Skills

Verbal communication

Written communication

Typing

Spelling

Multilingual

Listening

Customer service

Education

High School Diploma or Equivalent

Job description

Employment Type:

Part time

Shift:

Rotating Shift

Description:

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators.

You Will Be Responsible For:

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements :

• High School Diploma or Equivalent
• One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.
• Highlights
• Per Diem
• Become a valued member of an excellent, dedicated health care team
• Competitive Benefits Package effective on first day
• Generous shift differentials

Compensation and Benefits

At Trinity Health Of New England , we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.

Pay Range: $17.00-$21.80 per hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran