Message Center Operator

Trinity Health; Arlington (MA); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Per Diem

Competitive benefits

First-day benefits

Shift differentials

Job summary

Saint Francis Hospital, part of Trinity Health Of New England, is seeking a Part Time Message Center Operator to join our mission-driven team. You will manage a multi-line telephone console, answer and route calls, and provide routine information to callers with courtesy and accuracy.

In this role, you will help maintain security by responding to code alerts and coordinating with supervisors. A positive, customer-focused approach and accurate typing are essential in daily patient and visitor

Qualifications

• High school diploma or equivalent.
• At least 1 year experience answering telephones as the primary job responsibility.
• Telephone Message Center and/or Hospital Operator experience is a plus.
• Excellent listening, verbal and written communication skills.
• Accurate typing and spelling mandatory.
• Multilingual abilities are a plus.

Responsibilities

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as requested by employees or visitors in need of escorts to parking or in response to other assistance.

Skills

Listening skills

Verbal communication

Written communication

Typing accuracy

Multilingual

Education

High School Diploma or Equivalent

Job description

Employment Type: Part time Shift: Rotating Shift Description: Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our team of mission-driven healthcare innovators.

You Will Be Responsible For:

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements:

• High School Diploma or Equivalent One (1) year experience answering telephones as the primary job responsibility.
• Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills.
• Accurate typing and spelling skills mandatory.
• Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel.
• This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

• Per Diem
• Become a valued member of an excellent, dedicated health care team
• Competitive Benefits Package effective on first day
• Generous shift differentials

Pay Range: $17.00-$21.80 per hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.