Per Diem Healthcare Switchboard Operator

University of California, Irvine; Los Alamitos (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

UCI Health, the clinical enterprise of the University of California, Irvine, seeks a Communications Operator to manage incoming calls, route messages, and provide courteous service to patients and staff. Under supervision, you will help ensure smooth front-line communications across the hospital.

Strong English communication, typing accuracy, and prior customer service experience are essential. This on-site role offers the opportunity to contribute to patient care while working in a

Qualifications

• Ability to answer calls promptly and route messages to the correct department.
• Excellent written and verbal English communication skills.
• Prior customer service experience.
• Strong typing with accurate grammar and spelling.

Responsibilities

• Answer incoming telephone calls in a courteous and timely manner.
• Route calls to appropriate hospital units and personnel.
• Maintain professional interactions with patients, staff, and visitors.

Skills

Customer service

Typing speed

English communication

Teamwork

Relationship building

Education

High School Diploma

Tools

Switchboard systems

Call routing software

Computer literacy

Job description

UCI Health, the clinical enterprise of the University of California, Irvine, seeks a Communications Operator to manage incoming calls, route messages, and provide courteous service to patients and staff. Under supervision, you will help ensure smooth front-line communications across the hospital.

Strong English communication, typing accuracy, and prior customer service experience are essential. This on-site role offers the opportunity to contribute to patient care while working in a