Per Diem Switchboard & Patient Communications Operator

University-of-California,-Irvin; Los Alamitos (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

UCI Health, the clinical enterprise of the University of California, Irvine, is seeking a Communications Operator to join the Patient Registration team. You will answer incoming calls promptly, route communications accurately, and maintain courteous interactions with patients, staff and visitors to support efficient service delivery.

Under supervision, you will uphold professional communication standards, manage a fast-paced workload, and collaborate across departments to ensure smooth patient

Qualifications

• Excellent written and verbal communication in English.
• Ability to maintain a work pace appropriate to the workload.
• Prior customer service experience.
• Experienced typist with proper grammar and spelling.

Responsibilities

• Answer incoming telephone calls promptly and route messages.
• Maintain courteous interactions with patients, staff and visitors.
• Support department goals and hospital operations in a cooperative manner.

Skills

Customer service

English proficiency

Typing

Verbal communication

Time management

Education

High School Diploma or equivalent

Job description

UCI Health, the clinical enterprise of the University of California, Irvine, is seeking a Communications Operator to join the Patient Registration team. You will answer incoming calls promptly, route communications accurately, and maintain courteous interactions with patients, staff and visitors to support efficient service delivery.

Under supervision, you will uphold professional communication standards, manage a fast-paced workload, and collaborate across departments to ensure smooth patient