Clinical Support Assistant - Per Diem - La Jolla - 141595

UC San Diego Health; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

UC San Diego Health is seeking a Call Center Specialist to be the first contact for patients scheduling appointments. Under the Clinic Manager, you will answer a high volume of calls, register patients, and coordinate authorizations and referrals across Hillcrest and La Jolla campuses.

The position requires at least three years in a large healthcare call center, excellent communication, confidentiality, and the ability to navigate multiple systems while delivering outstanding patient service.

Qualifications

• Three years of related experience in a large healthcare setting.
• Knowledge of third-party payors including federal, state, and private health plans.
• Call Center experience.
• Strong problem-solving ability with good judgment.
• Ability to work across multiple systems during calls.
• Excellent communication skills, verbal and written.
• Professionalism, credibility, and accountability.
• Strong organizational skills with prioritization under limited supervision.
• Ability to maintain strict confidentiality.

Responsibilities

• Answer a high volume of calls and schedule appointments.
• Register patients and process authorizations and referrals.
• Coordinate care across Hillcrest and La Jolla campuses.
• Serve as a resource for patients, physicians, staff, and managers.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Multisystem navigation

Confidentiality

Organization

Tools

EPIC

ORSOS

PCIS

IDX

Job description

DESCRIPTION

Under the direction of the Clinic Manager, the Call Center Specialist is the first point of contact for patients scheduling appointments. Performs and coordinates call center patient duties (to include, but not limited to): answering high volume of calls, scheduling appointments, registration, authorizations and referrals. Serves as a resource for patients, physicians, staff, and ambulatory care service managers. Performs other related duties as required.

The incumbent will need to work and go between Hillcrest and La Jolla campuses.

MINIMUM QUALIFICATIONS

• Three (3) years previous related experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Must have Call Center experience.
• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over the phone.
• Excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Strong organizational skills with ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.

PREFERRED QUALIFICATIONS

• EPIC, ORSOS, PCIS, and IDX experience.
• Experience working in a pain clinic.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Floats to other sites to provide coverage as needed.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $76,692 - $76,692 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $36.73 - $36.73

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).