Per-Call Field Hardware Support Technician

Gr8ttek; Rapid City (SD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Certification training

Per-call pay

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. This on-site role involves hardware-focused break-fix services on client products with per-call scheduling.

Responsibilities include delivering service calls, maintaining assets, and completing administrative tasks while following established guidelines. Training with Dell/Lenovo/HP certifications is provided.

Qualifications

• Technical school certification or equivalent is required.
• 1-2 years of relevant field experience preferred.
• Ability to drive to client locations and lift up to 50 lbs.
• Must own a basic repair toolkit and valid driver’s license.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Communication skills

Customer service

Troubleshooting

Education

Technical school certification

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. This on-site role involves hardware-focused break-fix services on client products with per-call scheduling.

Responsibilities include delivering service calls, maintaining assets, and completing administrative tasks while following established guidelines. Training with Dell/Lenovo/HP certifications is provided.