People Solutions Center

People Solutions Center; Kenmore (WA); Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with 3% match

Paid time off

Job summary

Soundview Landscape Irrigation is seeking an Operations Coordinator to support our Seattle-area operations. This fully remote role requires residing within an hour of Kenmore, WA, and serves as the central point of contact between clients, field crews, and leadership.

The ideal candidate is highly organized, proactive, and dependable, with 3+ years in admin or dispatch roles. You will manage schedules, coordinate technicians, track work orders, and identify process improvements to keep

Qualifications

• 3+ years in administrative, office coordination, dispatching, scheduling, or customer service.
• Experience in service-based industries preferred.
• Strong multitasking and prioritization in a fast-paced setting.
• Exceptional communication and customer service skills.
• Highly organized with strong attention to detail.
• Self-starter who works with minimal supervision.
• Process-minded and able to improve efficiency.
• Proficient with MS Office, Google Workspace, and business software.

Responsibilities

• Serve as the primary point of contact for incoming customer calls and inquiries.
• Manage high-volume phone and email communication with clients.
• Schedule service appointments and coordinate technician calendars.
• Dispatch crews and communicate schedule updates throughout the day.
• Create, update, and maintain work orders.
• Track project and service status to ensure timely completion.
• Communicate proactively with customers regarding scheduling, delays, and service updates.
• Support administrative functions including data entry, document management, and reporting.
• Collaborate with field crews and leadership to ensure seamless operations.
• Identify inefficiencies and help develop new processes, workflows, and best practices.

Skills

Highly organized

Strong communicator

Customer service

Multitasking

Self-starter

Process improvement

Attention to detail

Education

Experience in admin/office coordination

Tools

Microsoft Office

Google Workspace

Business software systems

Job description

Do you enjoy being the person who knows where every project stands, keeps crews organized, ensures clients stay informed, and creates systems that make everyone's job easier?

Soundview Landscape Irrigation is currently seeking a highly organized, proactive, and dependable Operations Coordinator to support our growing Irrigation and Outdoor Lighting company. This is a fully remote position (must be located within a one hour drive of Kenmore, WA) supporting our Seattle-area operations and serves as the central point of communication between clients, field crews, and leadership.

The ideal candidate is self-motivated, thrives in a fast-paced environment, and doesn't wait to be told what needs to be done. We are looking for someone who can not only manage daily operations but also identify opportunities to improve processes and help build a more efficient organization. We are offering a competitive salary of $29 to $33 hourly plus healthcare benefits; 401K (3% match); PTO and major holidays off.

Operations Coordinator Responsibilities:

• Serve as the primary point of contact for incoming customer calls and inquiries.
• Manage high-volume phone and email communication with clients.
• Schedule service appointments and coordinate technician calendars.
• Dispatch crews and communicate schedule updates throughout the day.
• Create, update, and maintain work orders.
• Track project and service status to ensure timely completion.
• Communicate proactively with customers regarding scheduling, delays, and service updates.
• Support administrative functions including data entry, document management, and reporting.
• Collaborate closely with field crews and leadership to ensure seamless operations.
• Identify inefficiencies and help develop new processes, workflows, and best practices.
• Maintain accurate records and ensure exceptional customer service at every touchpoint.

Operations Coordinator Requirements:

• 3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role.
• Experience supporting service-based industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments preferred.
• Strong ability to multitask and prioritize in a fast-paced setting.
• Exceptional communication and customer service skills.
• Highly organized with strong attention to detail.
• Comfortable managing multiple moving pieces simultaneously.
• Self-starter who works effectively with minimal supervision.
• Process-minded individual who enjoys creating structure and improving efficiency.
• Proficiency with Microsoft Office, Google Workspace, and business software systems.

Location: Remote from Kenmore, WA