Operations Coordinator at Soundview Landscape Irrigation

People Solutions Center; Kenmore (WA); Remote; USD 40.000 - 45.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits

401K (3% match)

PTO & major holidays

Zusammenfassung

Soundview Landscape Irrigation is seeking an Operations Coordinator to support our irrigation and outdoor lighting division. This remote role requires proximity to Kenmore, WA, serving Seattle-area operations as the central point of contact for clients, crews, and leadership.

The ideal candidate will be highly organized, proactive, and capable of improving processes. Responsibilities include scheduling, dispatching, data entry, and proactive communication with customers to ensure timely project

Qualifikationen

• `3+ years in administrative, office coordination, dispatching, scheduling, or customer service`
• `Experience in service-based industries preferred`
• `Excellent communication and organization skills`
• `Proactive, self-motivated, process-minded`

Aufgaben

• Serve as primary contact for customer calls and inquiries
• Manage high-volume phone and email communication
• Schedule service appointments and coordinate technician calendars
• Dispatch crews and communicate schedule updates
• Create, update, and maintain work orders
• Track project and service status for timely completion
• Proactively inform customers of scheduling, delays, and updates
• Support data entry, document management, and reporting
• Collaborate with field crews and leadership for seamless operations
• Identify inefficiencies and help develop new processes and workflows
• Maintain accurate records and exceptional customer service

Kenntnisse

Customer service

Communication

Multitasking

Scheduling

Dispatching

Data entry

Office software

Google Workspace

Microsoft Office

Tools

CRM tools

Project management software

Jobbeschreibung

Do you enjoy being the person who knows where every project stands, keeps crews organized, ensures clients stay informed, and creates systems that make everyone's job easier?

Soundview Landscape Irrigation is currently seeking a highly organized, proactive, and dependable Operations Coordinator to support our growing Irrigation and Outdoor Lighting company. This is a fully remote position (must be located within a one hour drive of Kenmore, WA) supporting our Seattle-area operations and serves as the central point of communication between clients, field crews, and leadership.

The ideal candidate is self-motivated, thrives in a fast-paced environment, and doesn't wait to be told what needs to be done. We are looking for someone who can not only manage daily operations but also identify opportunities to improve processes and help build a more efficient organization. We are offering a competitive salary of $29 to $33 hourly plus healthcare benefits; 401K (3% match); PTO and major holidays off.

Operations Coordinator Responsibilities:

• Serve as the primary point of contact for incoming customer calls and inquiries.
• Manage high-volume phone and email communication with clients.
• Schedule service appointments and coordinate technician calendars.
• Dispatch crews and communicate schedule updates throughout the day.
• Create, update, and maintain work orders.
• Track project and service status to ensure timely completion.
• Communicate proactively with customers regarding scheduling, delays, and service updates.
• Support administrative functions including data entry, document management, and reporting.
• Collaborate closely with field crews and leadership to ensure seamless operations.
• Identify inefficiencies and help develop new processes, workflows, and best practices.
• Maintain accurate records and ensure exceptional customer service at every touchpoint.

Operations Coordinator Requirements:

• 3+ years of experience in administrative, office coordination, dispatching, scheduling, or customer service role.
• Experience supporting service-based industries such as landscaping, irrigation, construction, home services, HVAC, plumbing, electrical, or similar environments preferred.
• Strong ability to multitask and prioritize in a fast-paced setting.
• Exceptional communication and customer service skills.
• Highly organized with strong attention to detail.
• Comfortable managing multiple moving pieces simultaneously.
• Self-starter who works effectively with minimal supervision.
• Process-minded individual who enjoys creating structure and improving efficiency.
• Proficiency with Microsoft Office, Google Workspace, and business software systems.

Location: Remote from Kenmore, WA