People Services Manager, Workday & HR Ops Leader

Intuitive Surgical, Inc.; Peachtree Corners (GA); Hybrid; USD 146,000 - 210,000; Full time

Job summary

Intuitive Surgical, Inc. is seeking a Manager, People Services to lead a geographically distributed team across the Americas, focusing on HR operations and Workday governance. The role requires extensive Workday expertise and a track record of scalable, compliant service delivery.

Hybrid work model with onsite presence in Peach Tree Corners, GA, and occasional travel. The candidate should drive process improvements, partner with HR, Payroll, Benefits, and IT, and mentor a diverse team in a

Qualifications

• 8+ years in HR Operations or related field.
• 3+ years managing teams, including remote and international teams.
• Advanced Workday HCM understanding, including business processes, transaction management, audits, corrections, data quality, and governance practices.
• Experience with audits, data corrections, data governance, and transactional quality oversight.
• Strong understanding of HR transactions impact on payroll, benefits, compensation, security roles, reporting, compliance, and downstream integrations.
• Strong project management and stakeholder management skills.
• Demonstrated success leading high‑performing teams while serving as a hands‑on leader and coach.
• Excellent analytical, communication, and problem‑solving skills.

Responsibilities

• Lead, develop, and oversee the performance, training, and professional growth of teams in the U.S. and Mexicali.
• Serve as Workday SME for complex transactions, audits, corrections, and troubleshooting.
• Drive data integrity and quality assurance activities.
• Lead HR operational and system-related projects.
• Manage escalations and partner cross-functionally with HR, Payroll, Benefits, Legal, Recruiting, and IT.
• Develop SOPs, training materials, and governance practices.
• Coach and support team members on Workday, project management, and HR operations.
• Ensure effective onboarding, training, and development plans for all Americas Tier 2 People Services roles.
• Identify and implement process improvements and automation opportunities.
• Leverage AI-enabled tools and emerging technologies to enhance service delivery and drive scalable solutions across People Services.
• Lead root cause analysis and develop sustainable solutions for complex challenges.
• Monitor adherence to HR SLAs and quality/compliance standards.
• Partner with stakeholders to provide consultation, process design, change management, and project leadership.
• Establish performance metrics, monitor operational effectiveness, and leverage analytics to drive improvements.
• Ensure compliance with company policies and governance standards.

Skills

8+ years HR Ops

Team leadership (remote/intl)

Workday HCM

Data governance & QA

Payroll & benefits impact

Project mgmt & stakeholder mgmt

Cross-functional collaboration

Analytical & communication

Education

Bachelors in HR/Business

Tools

Workday

ServiceNow

Job description

Intuitive Surgical, Inc. is seeking a Manager, People Services to lead a geographically distributed team across the Americas, focusing on HR operations and Workday governance. The role requires extensive Workday expertise and a track record of scalable, compliant service delivery.

Hybrid work model with onsite presence in Peach Tree Corners, GA, and occasional travel. The candidate should drive process improvements, partner with HR, Payroll, Benefits, and IT, and mentor a diverse team in a