People Relations Advisor

(PACS) Providence Administrative Consulting Services, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

PTO and vacation

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company contributions

Employee Assistance Plan (EAP)

Job summary

Ideally you bring 1–3 years investigating employment matters in large multi-site organizations, with strong communication skills and integrity. Travel is minimal.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 1-3 years conducting internal workplace investigations in a large, multi-site organization (healthcare preferred).
• Proficiency in interviewing, evidence collection, analysis, and formal report writing.
• Strong executive-level communication skills.
• Strong analytical judgment and ability to apply policy and law to facts.
• Proven ability to handle and effectively prioritize high volume case load.
• High integrity, discretion, and accountability.
• Cultural competence and awareness of bias when assessing concerns and conducting investigations.

Responsibilities

• Lead end-to-end investigations: intake, triage, planning, fieldwork, analysis, findings, and closure.
• Partner cross-functionally with HRBPs, Legal, Compliance, and business leaders.
• Act as a trusted consultant and advisor to HRLs and HRBPs, providing guidance and support to help them drive timely, thorough workplace investigations.
• Prepare executive-ready reports and presentations.
• Conduct interviews across all levels.
• Advise on corrective actions and remediation.
• Advise and support on complex employee relations matters, including performance management, misconduct, and workplace concerns.
• Identify systemic trends and recommend preventive strategies.
• Develop and deliver training on investigation protocols.
• Safeguard confidentiality and evidence integrity.
• Maintain subject-matter expertise in employment and healthcare regulations.
• Influence at the executive level to facilitate decision-making.
• Identify and lead cross-functional projects to improve processes, controls, and operational rigor.
• Prepare clear, comprehensive, and well-supported investigation reports that accurately document findings, analysis, conclusions, and recommended actions.

Skills

Interviewing

Evidence collection

Analysis

Executive communication

Policy & law application

Education

Bachelor’s degree in HR, Business, or related field

Tools

i-Sight

ServiceNow

Workday

Job description

People Relations Advisor – Job Overview

We are seeking a People Relations Advisor to lead complex, sensitive, and/or high-visibility internal investigations across a large, complex enterprise. The ideal candidate brings deep hands-on experience investigating employment matters - discrimination, harassment, retaliation/whistleblower, and wage & hour concerns and demonstrates excellence in interviewing, analysis, report writing, and executive-ready communication. Healthcare industry experience is strongly preferred, with the ability to partner across HR, Legal, Compliance, and Operations to drive fair outcomes, mitigate risk, and strengthen our culture of trust and accountability.

Responsibilities

• Lead end-to-end investigations: intake, triage, planning, fieldwork, analysis, findings, and closure
• Partner cross-functionally with HRBPs, Legal, Compliance, and business leaders
• Act as a trusted consultant and advisor to HRLs and HRBPs, providing guidance and support to help them drive timely, thorough workplace investigations
• Prepare executive-ready reports and presentations
• Conduct interviews across all levels
• Advise on corrective actions and remediation
• Advise and support on complex employee relations matters, including performance management, misconduct, and workplace concerns
• Identify systemic trends and recommend preventive strategies
• Develop and deliver training on investigation protocols
• Safeguard confidentiality and evidence integrity
• Maintain subject-matter expertise in employment and healthcare regulations
• Influence at the executive level to facilitate decision-making
• Identify and lead cross-functional projects to improve processes, controls, and operational rigor
• Prepare clear, comprehensive, and well-supported investigation reports that accurately document findings, analysis, conclusions, and recommended actions

Qualifications

• Bachelor’s degree in HR, Business, or related field
• 1-3 years conducting internal workplace investigations in a large, multi-site organization (healthcare preferred)
• Demonstrated proficiency in interviewing, evidence collection, analysis, and formal report writing
• Strong executive-level communication skills
• Strong analytical judgment and ability to apply policy and law to facts
• Proven ability to handle and effectively prioritize high volume case load
• High integrity, discretion, and accountability
• Cultural competence and an awareness of bias when assessing concerns and conducting investigations

Preferred Qualifications

• Experience with government/regulatory matters in healthcare
• Familiarity with case management tools (e.g., i-Sight, ServiceNow, Workday)
• Certification in workplace investigations training (such as AWI or similar training institute)
• Experience working in a unionized environment and providing guidance on labor relations issues
• Training facilitation experience

Travel

5% or less travel required depending on case location and business needs

About PACS

Join PACS: Elevate Healthcare with Us! PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide. If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare! Join Our Team and Thrive! At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well‑being and support your lifestyle.

Benefits

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy
• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge
• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively
• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings
• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges

Commitment to Diversity

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs. PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture.