People Operations Specialist II - Remote HR Support

Advocate Health; United States; Remote; USD 64,000 - 96,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Flexible Spending Accounts (FSA)

Retirement plan with employer match

Educational Assistance Program

Job summary

Advocate Health is seeking an HR Operations Specialist to manage high-volume HR transactions, ensure policy-compliant service, and support cross-functional teams across the enterprise. The role focuses on knowledge management, SOP updates, and accurate case documentation.

The candidate should have 2 years in HR or 6 years in customer service, strong communication skills, and proficiency with Microsoft Office and HR systems. The position is remote in the United States with standard 40-hour weeks.

Qualifications

• Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.
• Typically requires 2 years of experience in human resources or 6 years in customer service.

Responsibilities

• Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content.
• Participate in cross-training in multiple content areas to support business continuity and enhance team agility.
• Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability.
• Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support.
• Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery.
• Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
• Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
• Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
• Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
• Ensure continuity and successful delivery of employee life cycle services to users throughout the organization in compliance with labor laws and audit principles.
• Resolve issues efficiently, accurately and with little to no errors while balancing policy compliance and teammate care.
• Ability to prioritize and manage high volumes of transactions, cases, claims, audits and emails while meeting service delivery metrics

Skills

Communication

Written communication

Customer service

HR knowledge

Problem solving

Multitasking

Attention to detail

Microsoft Office

Education

Bachelor's degree in business, HR, compliance or tech (or equivalent)

Tools

HR systems

Case management tools

Knowledge management tools

Job description

Advocate Health is seeking an HR Operations Specialist to manage high-volume HR transactions, ensure policy-compliant service, and support cross-functional teams across the enterprise. The role focuses on knowledge management, SOP updates, and accurate case documentation.

The candidate should have 2 years in HR or 6 years in customer service, strong communication skills, and proficiency with Microsoft Office and HR systems. The position is remote in the United States with standard 40-hour weeks.