People Operations & Solutions Lead

Contentsquare; United States; Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Stock options

Lifestyle allowance

Flexible work hours

Generous PTO

Job summary

Contentsquare is seeking a Global People Operations & Workday Governance Lead to sit at the intersection of People, Technology, Data and Transformation. You’ll own global governance, drive Workday strategy, lead cross-functional cycles and help unlock automation and AI.

You’ll shape our global People operating model, influence the Workday roadmap, strengthen data foundations and build a smarter, more automated People function across our teams.

Qualifications

• Experience in People Operations, HRIS, Workday, People Technology or a related field.
• Strong understanding of global People processes, data and governance.
• Experience managing complex, cross-functional projects and stakeholders.
• Ability to translate business needs into scalable technology solutions.
• A strong interest in automation, AI and the future of People Technology.
• Excellent communication and stakeholder management skills, with the ability to influence across functions and at senior level.

Responsibilities

• Own and drive global People governance across processes.
• Translate People needs into technical requirements; shape the Workday roadmap and backlog.
• Identify opportunities to simplify and automate People processes, including through AI and emerging technologies.
• Lead major People cycles and coordinate delivery across multiple People functions.

Skills

People Operations

HRIS

Workday

Data governance

Stakeholder management

AI/Automation

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Shape how our People function operates at scale.

We’re looking for a Global People Operations & Workday Governance Lead to sit at the intersection of People, Technology, Data and Transformation. You’ll play a key role in building a scalable, secure and data-driven People function — owning global governance, driving Workday strategy, leading cross-functional cycles and helping us unlock the potential of automation and AI.

What you’ll do

Global People Governance

• Own and drive alignment across global People processes, working closely with People Business Process Owners and senior People leadership.
• Act as a key escalation point for complex Workday, People Operations and People Data matters.
• Partner with Audit, Legal and Compliance to ensure strong controls, segregation of duties and secure access to People data.

Workday, Automation & Transformation

• Act as a strategic Business Process Owner and key partner to our Workday Product Owner and ISD.
• Translate People needs into technical requirements and help shape the Workday roadmap and backlog.
• Identify opportunities to simplify, automate and improve People processes, including through AI and emerging technologies.
• Partner with Transformation to turn these opportunities into scalable solutions.

People Data & Analytics

• Own global governance and integrity of People data, ensuring it is clean, consistent, secure and ready for advanced analytics and AI.
• Partner with the business to develop dashboards, reporting and data solutions that enable better decision-making.
• Oversee data access requests and ensure sensitive People data is appropriately protected.

Cross-functional Delivery

• Lead major People cycles such as performance and compensation reviews, coordinating delivery across multiple People functions.
• Drive change management, communication, documentation and training to ensure successful adoption of new Workday processes.

What we’re looking for

• Experience in People Operations, HRIS, Workday, People Technology or a related field.
• Strong understanding of global People processes, data and governance.
• Experience managing complex, cross-functional projects and stakeholders.
• The ability to translate business needs into scalable technology solutions.
• A strong interest in automation, AI and the future of People Technology.
• Excellent communication and stakeholder management skills, with the ability to influence across functions and at senior level.

Why this role?

This isn’t just about keeping People processes running. It’s about designing how they should work in the future. You’ll have the opportunity to shape our global People operating model, influence our Workday roadmap, strengthen our data foundations and help build a smarter, more automated People function.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Lifestyle allowance
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for …