People Operations & Solutions Lead

Contentsquare; Rochester Hills (MI); On-site; USD 140,000 - 210,000; Full time

Job summary

Contentsquare seeks a Global People Operations & Workday Governance Lead to sit at the intersection of People, Technology, Data and Transformation. You’ll own global governance, drive Workday strategy, and lead cross-functional cycles to unlock automation and AI opportunities.

You’ll shape scalable People processes, build data-driven solutions, and partner with cross-functional teams across a global organization to deliver secure, insights-driven outcomes.

Qualifications

• Experience in Workday governance and People Operations.
• Strong understanding of global People processes, data and governance.
• Ability to manage complex, cross-functional projects and stakeholders.
• Ability to translate business needs into scalable technology solutions.
• Interest in automation, AI and future of People Technology.
• Excellent communication and stakeholder management at senior levels.

Responsibilities

• Own global governance of People processes with senior leadership alignment.
• Escalate complex Workday, People Operations, and People Data matters as needed.
• Partner with Audit, Legal and Compliance to ensure strong controls and secure access to People data.

Skills

Workday

HRIS

People Operations

Governance

Data analytics

Stakeholder management

Automation

AI

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Shape how our People function operates at scale.

We’re looking for a Global People Operations & Workday Governance Lead to sit at the intersection of People, Technology, Data and Transformation.

You’ll play a key role in building a scalable, secure and data-driven People function — owning global governance, driving Workday strategy, leading cross-functional cycles and helping us unlock the potential of automation and AI.

What you’ll do

Global People Governance

• Own and drive alignment across global People processes, working closely with People Business Process Owners and senior People leadership.
• Act as a key escalation point for complex Workday, People Operations and People Data matters.
• Partner with Audit, Legal and Compliance to ensure strong controls, segregation of duties and secure access to People data.

Workday, Automation & Transformation

• Act as a strategic Business Process Owner and key partner to our Workday Product Owner and ISD.
• Translate People needs into technical requirements and help shape the Workday roadmap and backlog.
• Identify opportunities to simplify, automate and improve People processes, including through AI and emerging technologies.
• Partner with Transformation to turn these opportunities into scalable solutions.

People Data & Analytics

• Own global governance and integrity of People data, ensuring it is clean, consistent, secure and ready for advanced analytics and AI.
• Partner with the business to develop dashboards, reporting and data solutions that enable better decision-making.
• Oversee data access requests and ensure sensitive People data is appropriately protected.

Cross-functional Delivery

• Lead major People cycles such as performance and compensation reviews, coordinating delivery across multiple People functions.
• Drive change management, communication, documentation and training to ensure successful adoption of new Workday processes.

What we’re looking for

You’ll combine strategic thinking with strong operational and Workday expertise. You’ll ideally bring:

• Experience in People Operations, HRIS, Workday, People Technology or a related field.
• Strong understanding of global People processes, data and governance.
• Experience managing complex, cross-functional projects and stakeholders.
• The ability to translate business needs into scalable technology solutions.
• A strong interest in automation, AI and the future of People Technology.
• Excellent communication and stakeholder management skills, with the ability to influence across functions and at senior level.

Why this role?

This isn’t just about keeping People processes running. It’s about designing how they should work in the future.

You’ll have the opportunity to shape our global People operating model, influence our Workday roadmap, strengthen our data foundations and help build a smarter, more automated People function.