People Operations Program Manager

Snap Inc.; Santa Monica (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Parental leave and family benefits

Medical, dental, vision coverage

401(k) with company match

Wellbeing programs and subsidies

Job summary

Snap Inc. is hiring a People Operations Program Manager to join the People Team in Santa Monica. You will manage programs that drive employee engagement, development, and talent management, while delivering streamlined processes and clear communications across the company.

You will develop project plans, coordinate stakeholders, and track status to inform leadership decisions. The role requires agility, strong collaboration, and experience with HR systems and AI-enabled tools.

Qualifications

• Knowledge of project management methods, process improvement, and change-management practices
• High level of agility and ability to thrive through change
• Proficiency with Google Workspace and Workday or comparable HR systems
• Experience using AI-driven tools to enhance program management efficiency and innovation
• Builds productive and collaborative relationships with stakeholders and partners
• Experience facilitating programs or workshops
• Knowledge of core HR processes and employee lifecycle practices
• Discretion in handling confidential employee information with and escalating issues appropriately
• Ability to organize complex work, synthesize information, and drive follow-through across teams
• Experience using spreadsheets or HR systems to maintain accurate data and prepare operational reports
• 3+ years experience in People Operations, HR operations, program management, or related roles
• Experience documenting and improving business processes
• Experience coordinating projects or programs with cross-functional stakeholders and managing multiple deadlines
• Experience supporting process improvement, automation, or change-management initiatives
• Experience supporting employee engagement, onboarding or talent development programs
• Experience in a technology or high growth environment

Responsibilities

• Manage the delivery of People team programs and processes related to employee engagement, talent development, and talent management to create greater efficiency and simplify team member experiences
• Develop and distribute People team communications for a company-wide audience
• Provide ongoing operational support for Learning & Development, Sales Enablement, and Employee Resource Groups including new hire onboarding, executive onboarding, sales onboarding and global turnkey events
• Develop project plans, milestones, dependencies, and deliverables
• Coordinate stakeholders, working sessions, communications, and follow-up actions
• Track project status, risks, issues, decisions, and change requests
• Prepare concise project updates and recommendations for stakeholders and leadership
• Identify process improvements, increasing efficiency and clarity in program operations

Skills

Project management

Stakeholder collaboration

Change management

AI-assisted tooling

People operations

Tools

Google Workspace

Workday

Job description

• The People Team drives our values of being kind, smart and creative across Snap’s global workforce. We work together to empower our teams to hire thoughtful and passionate innovators, help people do their best work, grow their careers and build healthy and productive workspaces in a safe, and cohesive community
• Together, we are Talent, Total Rewards, IDEA (Inclusion, Diversity, Equity, and Awareness), HR Tech, People Analytics, People Services, Council, Learning & Development, and Employee Relations
• We’re looking for a People Operations Program Manager to join the People Team at Snap Inc!
• Manage the delivery of People team programs and processes related to employee engagement, talent development, and talent management to create greater efficiency and simplify team member experiences
• Develop and distribute People team communications for a company-wide audience
• Provide ongoing operational support for Learning & Development, Sales Enablement, and Employee Resource Groups including new hire onboarding, executive onboarding, sales onboarding and global turnkey events
• Develop project plans, milestones, dependencies, and deliverables
• Coordinate stakeholders, working sessions, communications, and follow-up actions
• Track project status, risks, issues, decisions, and change requests
• Prepare concise project updates and recommendations for stakeholders and leadership
• Identify process improvements, increasing efficiency and clarity in program operations

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• Lactation rooms (based on office location) and breastmilk shipping coverage
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 15 sick and safe days per year
• 12 paid holidays per year
• Meditation and yoga classes
• Social gatherings, team outings, and volunteering programs
• Speaker series, classes, and subscriptions to educational programs
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!

• Knowledge of project management methods, process improvement, and change-management practices
• High level of agility and ability to thrive through change
• Proficiency with Google Workspace and Workday or comparable HR systems
• Experience using AI-driven tools to enhance program management efficiency and innovation
• Builds productive and collaborative relationships with stakeholders and partners
• Experience facilitating programs or workshops
• Knowledge of core HR processes and employee lifecycle practices
• Discretion in handling confidential employee information with and escalating issues appropriately
• Ability to organize complex work, synthesize information, and drive follow-through across teams
• Experience using spreadsheets or HR systems to maintain accurate data and prepare operational reports
• 3+ years experience in People Operations, HR operations, program management, or related roles
• Experience documenting and improving business processes
• Experience coordinating projects or programs with cross-functional stakeholders and managing multiple deadlines
• Experience supporting process improvement, automation, or change-management initiatives
• Experience supporting employee engagement, onboarding or talent development programs
• Experience in a technology or high growth environment