People Operations Partner- Clinical Programs & Workforce Strategy

East Bay Community Action Program

East Providence, Northern (RI, KY)

On-site

USD 75,000 - 86,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

FSA

403(b) with match

Life insurance

Paid time off

Mileage reimbursement

Tuition reimbursement

Professional development

EAP

Job summary

East Bay Community Action Program is seeking a People Operations Partner for Clinical Programs & Workforce Strategy to advise clinical leaders on HR strategies and regulatory compliance. You will help align talent initiatives, credentialing considerations, and workforce planning to support high quality patient care.

You’ll collaborate with Compliance & Credentialing and leadership to build job architecture, career pathways, and compensation frameworks while guiding managers through employee

Qualifications

Progressive HR experience in healthcare or regulated settings.
Experience with employee relations, investigations, and performance management.
Proven ability to partner with clinical leaders and compliance teams.
Excellent written and verbal communication skills.
SHRM-CP/PHR or commitment to certification.
Experience administering provider contracts.
Background in job architecture and workforce strategy.
Experience with Rippling HRIS.

Responsibilities

Serve as dedicated HR business partner for Medical, Dental, and Behavioral Health.
Advise on employee relations, performance management, and corrective actions.
Support recruiting, onboarding, transfers, and organizational changes.
Coordinate credentialing, licensure, and separations with leadership.
Contribute to workforce planning, job architecture, and career pathways.
Develop job descriptions, leveling guides, and career framework resources.
Assist with wage band development and market analysis.

Skills

Employee relations

Leadership coaching

Workforce planning

Healthcare compliance

Contract management

Cross-functional collab

Communication skills

Project management

Decision making

Discretion

Regulated environments

Education

HR certification (SHRM-CP/PHR)

Tools

Rippling HRIS

Job description

People Operations Partner- Clinical Programs & Workforce Strategy

Application Deadline: 9 October 2026

Department: People Operations

Employment Type: Full Time

Location: East Providence - Adams Farley

Reporting To: Susanna Williams

Compensation: $75,000 - $86,000 / year

Description

Are you passionate about people, compliance, and building strong clinical teams that make a difference every day? Join East Bay Community Action Program and play a vital role in supporting the talented professionals who deliver life-changing medical, dental, and behavioral health services across our communities.

As our People Operations Partner for Clinical Programs & Workforce Strategy, you'll serve as a trusted HR advisor, collaborating with clinical leaders to strengthen workforce planning, support employee success, maintain regulatory compliance, and help advance key initiatives including our evolving Certified Community Behavioral Health Clinic (CCBHC) and Federally Qualified Health Center (FQHC) programs.

We are a visionary, collaborative team. We work hard and laugh a lot. We're looking for a self-starter who thrives in ambiguity, has the confidence to hold people accountable to clear expectations, and is excited about helping to lead culture change in a 62-year-old organization as we work to turn around our ways of work and become a high performing organization. Job Description

The People Operations Partner serves as the dedicated HR business partner for our Medical, Dental, and Behavioral Health programs. This position combines employee relations expertise, workforce strategy, regulatory knowledge, and clinical operations support to ensure our healthcare teams remain compliant, engaged, and positioned for success.

Working closely with clinical leadership and the Director of Compliance & Credentialing, you'll help align talent initiatives, workforce planning, credentialing considerations, and employee relations practices to support high-quality patient care and operational excellence. You'll also play an important role in developing organization-wide job architecture, career pathways, and workforce planning strategies that support long-term growth and sustainability

Key Responsibilities

Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders.
Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes.
Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs.
Manage employee separations, retirements, and transition activities in partnership with leadership.

Partner closely with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities.
Help maintain compliance with healthcare regulations and accreditation requirements.
Provide backup support for credentialing and compliance functions when needed.
Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities.

Support the creation and maintenance of job families, career pathways, and organizational leveling structures.
Collaborate with leadership to develop workforce planning and succession planning strategies.
Create practical tools such as job descriptions, leveling guides, and career framework resources.
Assist with wage band development and market compensation analysis initiatives.

Provide coaching and development guidance to leaders across clinical programs.
Conduct or support employee relations investigations.
Participate in culture initiatives, leadership training programs, and manager development efforts.
Collaborate across the People Operations team to support organizational priorities and special projects.

Qualifications

We're looking for a professional who brings a combination of people expertise, strategic thinking, and healthcare compliance knowledge, including:

Employee relations and conflict resolution
Leadership coaching and development
Workforce planning and organizational design
Healthcare compliance awareness
Contract management and administration
Cross-functional collaboration
Strong communication and documentation skills
Organizational and project management skills
Sound decision-making and independent judgment
Attention to detail and discretion when handling sensitive information
Ability to work effectively in complex, regulated environments
Curiosity, adaptability, and a continuous improvement mindset

Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
Experience managing employee relations, investigations, performance management, and disciplinary processes.
Proven ability to build productive partnerships with clinical leaders and compliance teams.
Excellent written and verbal communication skills.

SHRM-CP, PHR, or comparable HR certification, or a commitment to obtaining certification.
Experience administering or monitoring provider contracts and agreements.
Background in job architecture, job evaluation, organizational design, or workforce strategy.
Experience working with Rippling HRIS.

Benefits

At EBCAP, you'll have the opportunity to influence workforce strategy, support exceptional healthcare professionals, and contribute to programs that strengthen communities throughout Rhode Island. Your work will directly impact employees, leaders, and the patients they serve every day.