Clinical Program Manager I ACT I Harmony Team $5,000 retention bonus

Care New England; Providence (RI); On-site; USD 85,000 - 110,000; Full time

Job summary

The Providence Center, part of Care New England, is seeking a Clinical Program Manager I ACT I Harmony Team to oversee daily operations and provide administrative and clinical supervision to ensure evidence-based service delivery.

You will manage staff performance, scheduling, training, and development while monitoring caseloads, documentation, and regulatory compliance, working with multidisciplinary teams and community partners to improve client outcomes.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• Minimum 3 to 5 years of experience in behavioral health community settings.
• Experience in program management with assertive community treatment or similar teams.
• RI licensure required and valid driver's license.
• Ability to lead and supervise clinically and administratively.
• Proficiency with Microsoft Office and Excel; report interpretation.
• Experience with PHQ-9, C-SSRS and other standard tools.
• Strong crisis assessment, risk management and de-escalation skills.

Responsibilities

• Oversee daily team operations to ensure high-quality service delivery.
• Provide administrative and clinical supervision, including monthly sessions.
• Ensure compliance with agency standards and regulatory requirements.
• Develop and adjust staff schedules for adequate coverage.
• Monitor caseloads, documentation quality, and staff productivity.
• Lead team meetings and communicate key updates.
• Address client and staff concerns with follow-up as needed.
• Support hiring, onboarding, training, and performance evaluations.
• Collaborate with HR on disciplinary actions as necessary.
• Oversee clinical assessments, treatment planning, and client care delivery.
• Ensure accurate documentation and conduct clinical record audits.
• Provide crisis intervention and risk-management support.
• Collaborate with multidisciplinary teams and community partners.
• Participate in program development and quality improvement.
• Serve as clinical backup in absence of other supervisory staff.
• Complete required reports, approve timesheets, and support billing.
• Maintain confidentiality and adherence to policies.

Skills

Program management

Leadership

Clinical supervision

Regulatory compliance

Documentation

Crisis intervention

Team collaboration

Communication

Time management

Education

Bachelor's degree

Master's degree

Tools

PHQ-9

C-SSRS

Microsoft Excel

Electronic medical records

Job description

Job Summary

The Providence Center Clinical Program Manager I ACT I Harmony Team (CCBHC) oversees daily program operations for their team, providing administrative and clinical supervision to ensure high-quality, evidence-based service delivery. They manage staff performance, scheduling, training, and development while monitoring caseloads, documentation, and compliance with regulatory and organizational standards. They also support clinical care through oversight of assessments, treatment planning, crisis intervention, and collaboration with multidisciplinary teams and community partners.

Duties & Responsibilities

• Manage daily team operations to ensure efficient, high-quality service delivery.
• Provide administrative and clinical supervision, including routine supervisory sessions on at least a monthly basis.
• Ensure compliance with agency standards, regulatory requirements, and evidence-based practices and other treatment modalities.
• Develop, maintain, and adjust staff schedules to ensure adequate coverage.
• Monitor caseloads, documentation quality, service delivery standards, and staff productivity. (See addendum for program standards)
• Facilitate regular team meetings and communicate key updates.
• Troubleshoot client and staff concerns, providing follow-up as needed.
• Support staff hiring, onboarding, training, development, and performance evaluations.
• Address performance issues, provide coaching to team members and promote a collaborative, professional team culture. Collaborate with HR partners on disciplinary actions as necessary.
• Oversee clinical assessments, treatment planning, and overall client care delivery.
• Ensure accurate, detailed and timely documentation and conduct clinical record audits.
• Provide crisis intervention and support risk-management and emergency response protocols.
• Collaborate with multidisciplinary teams, internal departments, and community partners.
• Participate in program development, quality-improvement activities, and committee work.
• Serves as clinical backup in absence of other supervisory staff.
• Complete required reports, approve timesheets, and support billing and productivity oversight.
• Maintain confidentiality and ensure adherence to ethical and organizational policies.

• Attend team meetings and case reviews to share updates and collaboratively address client challenges.
• Conduct home visits, school meetings, and community outreach to support clients in their natural environments.
• Assist clients with daily activities and life skills through modeling and providing education to promote independence. This includes medication management and budgeting as appropriate.
• Ensure compliance with agency policies, ethical standards, and regulatory requirements.
• Transport clients safely to appointments and activities as needed.
• Foster cooperative relationships with staff, clients, and community partners.
• Attend trainings and case presentations, and complete professional development activities necessary to maintain valid licensure/certification.
• Perform other duties as assigned to support client goals and program needs.

Requirements

• Bachelor's Degree Required; Master's Degree Preferred.
• Minimum 3 to 5 years of experience working with individuals with behavioral health diagnoses in a community support setting.
• Experience in program management related to assertive community treatment or similar teams.
• Management experience a plus.
• RI licensure required: LICSW, LCSW, LMHC, LMHC-A, LMFT, LMFT-A, LCDP
• Must have valid driver's license, registration, current inspection and insured automobile.
• Knowledge and understanding of the characteristics of individuals with mental health issues, their families, and family systems.
• Ability to provide leadership as well as clinical and administrative supervision.
• Familiarity with Microsoft Office programs, including ability to use Microsoft Excel, with capability in interpreting reports.
• Experience with various treatment modalities, including evidence-based therapies and standardized tools such as PHQ-9, C-SSRS, etc.
• Skilled in crisis assessment, risk management, and de-escalation.
• Ability to maintain professionalism and calm demeanor during emergencies.
• Knowledge of community resources.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Capable of working collaboratively with community partners and in a team environment.
• Excellent organizational, problem-solving, and time management skills.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Ability to effectively present information and respond to questions from managers, representatives from outside agencies and the public.
• Ability to build rapport and establish trust with diverse individuals and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Highly motivated, independent, and self-directed.
• Ability to travel within the community with reliable transportation.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.