People Operations Partner

Humanity Plus Homes; Wallingford, Northern (CT, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Mosaic is seeking a proactive People Operations Partner to join our CT team onsite. You will bridge business strategy with people experiences, partnering with agency leadership and COEs to tackle organizational challenges and champion our values of belonging and grit.

You will guide talent development, coach frontline and mid-level managers, and leverage HR metrics to drive retention and change management while supporting local CBAs and employee relations with empathy and clarity.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Minimum 3 years of progressive HR Advisor/Partner experience.
• Certifications: SHRM-CP, SHRM-SCP, PHR, or SPHR (or ability to obtain within one year).
• Data/tech savvy: comfortable using workforce metrics and tools like Google Sheets.

Responsibilities

• Coach leaders and facilitate talent discussions, performance coaching, and retention strategies.
• Translate organizational goals into local HR priorities and drive strategic HR solutions.
• Use HR metrics to inform proactive decisions and guide business partners.

Skills

Data & tech savvy

Communication & coaching

HR experience

Travel up to 10%

Education

Bachelor’s degree in HR / Business Admin

Tools

Google Sheets

Job description

At Mosaic, we are on a mission to relentlessly pursue opportunities that empower people. As part of the One Mosaic team, we create caring communities where individuals have a voice, advocacy, and a meaningful life.

We are seeking a dynamic, solutions-oriented People Operations Partner (POP) to join us onsite in Connecticut. In this role, you won't just run HR processes—you will serve as a core business partner, leveraging data, culture, and strategy to build an environment where our people and our mission thrive.

Why You’ll Love This Role

As a People Operations Partner, you serve as the critical bridge connecting business strategy with everyday people experiences. You will work directly with agency leadership and our HR Centers of Excellence (COE) to solve complex organizational challenges, coach leaders, and champion Mosaic's core values of belonging, connection, faithfulness, and grit.

How You Will Add Value

Our People Operations function is built on five core pillars that guide how we partner with the business:

• Strategic Consulting & Business Acumen:Move beyond tactical answers to offer thoughtful, business-aligned HR solutions. Translate organizational goals into local priorities and help solve real business challenges.
• Talent & Leadership Development: Act as a coach and facilitator for front-line and mid-level managers. Drive talent discussions, performance coaching, and local retention strategies to build leadership capability.
• Data Judgment & Analytical Influence:Use core HR metrics (turnover, engagement, retention) to tell stories, answer strategic questions, and drive proactive decisions.
• Agility (Growth & Change):Help teams navigate local organizational changes, embrace new technology, and build a continuous improvement mindset.
• Influence & Relationship Management:Build deep trust across all levels. Support local Collective Bargaining Agreements (CBAs), drive resolution of grievances, and serve as the go-to partner for People Operations to maintain a fair, equitable, and inclusive environment.

What You Bring to the Team

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Experience: Minimum 3 years of progressive HR Advisor/Partner experience.
• Certification: SHRM-CP, SHRM-SCP, PHR, or SPHR (or ability to obtain within one year of hire).
• Data & Tech Savvy:Comfortable analyzing basic workforce metrics and using tools like Google Sheets to guide and influence decisions.
• Communication & Coaching: Proven ability to coach supervisors through complex employee relations, navigate change, and communicate with polish and empathy.
• Flexibility: Willingness and ability to travel up to 10%.

Ready to Make a Difference?

If you are a proactive HR practitioner looking to combine strategic thinking with hands-on impact, we’d love to meet you.

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