People Operations Partner

externalmosaic; Wallingford (CT); On-site; USD 75,000 - 85,000; Full time

Job summary

Mosaic is seeking a People Operations Partner to join on site in Connecticut, bridging strategy with people experiences and working with agency leadership and COEs to solve organizational challenges.

You will drive talent development, leverage data to inform decisions, and champion Mosaic's values of belonging and grit. The role requires a Bachelor's in HR or related field, 3+ years HR experience, and relevant certifications. Travel up to 10% is expected.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of progressive HR Advisor/Partner experience.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification (or ability to obtain within one year).
• Comfortable analyzing basic workforce metrics and using tools like Google Sheets to guide decisions.
• Proven ability to coach supervisors and communicate with polish and empathy.

Responsibilities

• Provide strategic HR solutions aligned with business goals and local priorities.
• Coach leaders and drive talent discussions, performance coaching and retention strategies.
• Analyze turnover, engagement and retention metrics to inform decisions.
• Navigate local organizational changes and adopt new technology with a continuous improvement mindset.
• Support local CBAs and resolve grievances to maintain a fair, equitable environment.

Skills

Strategic thinking

People leadership

Communication coaching

Data analysis

Education

Bachelor’s degree in HR or related field

Tools

Google Sheets

Job description

Empower People. Drive Strategy. Impact Culture.

At Mosaic, we are on a mission to relentlessly pursue opportunities that empower people. As part of the One Mosaic team, we create caring communities where individuals have a voice, advocacy, and a meaningful life.

We are seeking a dynamic, solutions-oriented People Operations Partner (POP) to join us onsite in Connecticut. In this role, you won't just run HR processes—you will serve as a core business partner, leveraging data, culture, and strategy to build an environment where our people and our mission thrive.

Why You’ll Love This Role

As a People Operations Partner, you serve as the critical bridge connecting business strategy with everyday people experiences. You will work directly with agency leadership and our HR Centers of Excellence (COE) to solve complex organizational challenges, coach leaders, and champion Mosaic's core values of belonging, connection, faithfulness, and grit.

How You Will Add Value

Our People Operations function is built on five core pillars that guide how we partner with the business:

• Strategic Consulting & Business Acumen:Move beyond tactical answers to offer thoughtful, business-aligned HR solutions. Translate organizational goals into local priorities and help solve real business challenges.
• Talent & Leadership Development: Act as a coach and facilitator for front-line and mid-level managers. Drive talent discussions, performance coaching, and local retention strategies to build leadership capability.
• Data Judgment & Analytical Influence:Use core HR metrics (turnover, engagement, retention) to tell stories, answer strategic questions, and drive proactive decisions.
• Agility (Growth & Change):Help teams navigate local organizational changes, embrace new technology, and build a continuous improvement mindset.
• Influence & Relationship Management:Build deep trust across all levels. Support local Collective Bargaining Agreements (CBAs), drive resolution of grievances, and serve as the go-to partner for People Operations to maintain a fair, equitable, and inclusive environment.

SALARY: $75,000 - $85,000

What You Bring to the Team

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Experience: Minimum 3 years of progressive HR Advisor/Partner experience.
• Certification: SHRM-CP, SHRM-SCP, PHR, or SPHR (or ability to obtain within one year of hire).
• Data & Tech Savvy:Comfortable analyzing basic workforce metrics and using tools like Google Sheets to guide and influence decisions.
• Communication & Coaching: Proven ability to coach supervisors through complex employee relations, navigate change, and communicate with polish and empathy.
• Flexibility: Willingness and ability to travel up to 10%.

Ready to Make a Difference?

If you are a proactive HR practitioner looking to combine strategic thinking with hands-on impact, we’d love to meet you.