People Operations Lead — Hybrid (Austin) | Unlimited PTO

GetScale; Austin (TX); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Life insurance (company-paid)

Short-term disability (company-paid)

Long-term disability (company-paid)

Employee Assistance Program (EAP) and–

Mental health resources

401(k) retirement savings plan

Unlimited PTO

Monthly lunch stipend

Job summary

GetScale is seeking a People Operations Manager to lead our People function, reporting directly to the COO. This hands-on HR generalist role covers onboarding, compliance, benefits administration, employee relations, leaves and accommodations, performance management, and the systems that support our People function.

You will champion our culture by leading with our values and partnering with leaders to build high-performing teams, while maintaining a positive employee experience in a hybrid

Qualifications

• 4–6 years of progressive HR / People Operations experience, preferably in a startup or high-growth environment.
• Strong employee relations experience including investigations, performance management, and coaching managers.
• Knowledge of federal and multi-state employment laws, including ADA, FMLA, wage and hour, EEO, and leave regulations.
• Experience owning benefits administration and payroll processes.
• Hands-on HRIS experience (Rippling preferred; other platforms welcomed).
• Ability to build scalable processes, create documentation, and leverage automation and AI.
• Excellent judgment, discretion, and ability to balance employee experience with business needs.
• Highly organized, adaptable, and able to manage multiple priorities with leadership collaboration.

Responsibilities

• Own the employee experience across the full lifecycle, from onboarding through offboarding.
• Deliver an exceptional onboarding experience including preboarding, new hire orientation, I-9s, background checks, HR onboarding, and benefits setup.
• Own and continuously improve our People operations by building scalable, efficient processes through strong documentation, SOPs, HRIS optimization, automation, AI, reporting, and continuous process improvement.
• Own HR compliance, including handbook and policy updates, multi-state employment compliance, unemployment claims, and other regulatory requirements.
• Own benefits administration end to end, serving as the primary point of contact for employees, leading open enrollment, and ensuring employees understand and maximize their benefits.
• Lead our performance management program, including semiannual performance reviews, calibration, and performance documentation, while also owning employee engagement surveys and partnering with leaders on action planning.
• Serve as a trusted advisor to employees and managers, providing practical, balanced guidance on policies, employee relations, performance, workplace concerns, and manager coaching while exercising sound judgment and balancing employee and business needs.
• Lead sensitive employee relations matters, including investigations, performance improvement plans, conflict resolution, and terminations, exercising sound judgment to ensure issues are handled fairly, compliantly, and with appropriate involvement of legal counsel when needed.
• Manage leaves of absence and workplace accommodations, ensuring a supportive employee experience while maintaining compliance with federal, state, and local regulations.
• Partner with Payroll and Finance to support accurate payroll processing, PTO administration, new hire and final pay, semiannual bonus payouts, benefits deductions, and timely resolution of employee pay‑related questions.
• Champion our culture by reinforcing our values, fostering employee engagement, and helping leaders build high‑performing teams.

Skills

HR experience

Employee relations

Process improvement

Judgment & discretion

Organization

PeopleOps leadership

Tools

Rippling

Job description

GetScale is seeking a People Operations Manager to lead our People function, reporting directly to the COO. This hands-on HR generalist role covers onboarding, compliance, benefits administration, employee relations, leaves and accommodations, performance management, and the systems that support our People function.

You will champion our culture by leading with our values and partnering with leaders to build high-performing teams, while maintaining a positive employee experience in a hybrid