People Operations Coordinator

Scandit; Boston (MA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid working

Health insurance & pension

Equity plan

Additional day off on your birthday

Job summary

Scandit seeks a hands-on People Operations professional to serve as the first point of contact for colleagues in Boston and across the Americas. You will split time between People Operations, Employee Relations, and Workplace Experience, running day-to-day activities in the US with autonomy.

You will maintain HR records in Workday, support Payroll data, and ensure compliance with US federal and Massachusetts laws. The role involves onboarding, budgets, events, and vendor coordination.

Qualifications

• Experience in a People or HR operations, coordination or advisory role, including first-line ER.
• Working knowledge of US federal and Massachusetts employment law.
• Proficient in HR systems and data reporting.

Responsibilities

• Be the first point of contact for employee queries and manage ticketing workflow.
• Maintain accurate records in Workday and support Payroll data delivery.
• Coordinate onboarding and Day 1 orientation for Boston arrivals.
• Support budgets, vendor setup, and invoices; participate in process improvements.
• Coordinate in-person, virtual and hybrid events and manage office needs.

Skills

People Ops

Employee relations

Workday

Data reporting

Policy drafting

Vendor management

Tools

Zendesk

ServiceNow

Slack

Google Workspace

Job description

• This is a broad, hands‑on role at the heart of the People Team, and the first point of contact for colleagues in Boston and across the Americas
• Your line manager and the rest of the People team are based in Europe, so you will run the day‑to‑day in the US with real autonomy
• Your time splits roughly 50% People Operations, 25% employee relations and advisory, and 25% Workplace Experience: keeping our Boston office running well and delivering events people want to come to
• People Operations (50%)
• Be the first point of contact for employee queries, resolving them in our ticketing system or pointing people to the right information, and use AI tools to speed up routine drafting and tracking while protecting confidentiality
• Maintain accurate people records in Workday, deliver timely data to Payroll, and meet federal, state and legal compliance requirements
• Maintain HR documentation, including offer letters, agreements and employment verifications, and own the admin side of the employee lifecycle: changes, leave and departures
• Coordinate onboarding so new joiners have everything they need on day one, and run Day 1 Orientation for Boston starters
• Track People budgets, support vendor set‑up and invoices, and partner with the wider People team on projects and process improvements
• Employee Relations and Advisory (25%)
• Act as first‑line advisor on employee relations matters such as leave, performance concerns, accommodation requests and complaints, triaging cases and handling straightforward ones end to end
• Own the ER case log and keep documentation audit‑ready, including invite and outcome letters, separation paperwork and meeting minutes
• Coach line managers through everyday people conversations, escalating complex, high‑risk or multi‑jurisdiction cases to the People Partner
• Apply US federal and Massachusetts employment law and Scandit policy consistently and fairly
• Flag recurring themes to the People Partner, and help draft and update policies and the handbook
• Workplace Experience and Events (25%)
• Keep the Boston office running smoothly: supplies, kitchen stock, shared spaces and equipment, in line with health and safety standards
• Coordinate in‑person, virtual and hybrid events, from team meetings and workshops to hackathons and all‑company celebrations
• Handle event logistics and attendee communications, including rooms, catering, A/V, travel, accessibility, invitations and follow‑up
• Build strong relationships with building management and vendors, and manage vendor lists, contracts and invoices
• Oversee swag and inventory, and support the Global Team Outing and other Workplace Experience projects

Benefits

• Additional day off on your birthday
• Hybrid working
• Health insurance & pension
• Equity plan

This role suits someone who enjoys variety and is equally comfortable handling an ER case in the morning, cleaning up HR data in the afternoon, and setting up for an all‑hands the next dayProficient in business English and comfortable with Slack, Zoom and Google Workspace. Spanish or Portuguese is a plusAutonomy: you are comfortable working independently and making sound calls day to day, with your manager and People team in EuropeExperience in a People or HR operations, coordination or advisory role, including first‑line ER and a working knowledge of US federal and Massachusetts employment lawA great listener and clear communicator, calm under pressure, and trusted with confidential mattersExperience working in an international HR team, where your manager and/or colleagues were based outside the USExperience using a ticketing system (e.g. Zendesk, ServiceNow, Freshdesk) to log, track and resolve employee queriesHighly organized and detail‑oriented, juggling competing priorities without dropping the ballExperienced in a fast‑growing tech or SaaS business, with exposure to other US states, Canada or LatAm (a plus)Hands‑on, proactive and flexible, happy to switch between an advisory conversation, a systems clean‑up and setting up a roomHands‑on Workday experience: entering data, maintaining records and pulling reports you can trust