People-First Store Leader — Growth & Impact

Carters Inc.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Job summary

Carter’s Inc. in Houston is seeking an Assistant Store Manager to lead daily store operations and champion a welcoming, inclusive environment for customers and team members. You’ll drive expert product knowledge, coach staff, and collaborate with the Store Manager on staffing and merchandising decisions.

The role emphasizes building team capabilities, meeting sales goals, and delivering exceptional customer experiences in a fast-paced retail setting.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong communication and interpersonal skills to lead a diverse team.
• Ability to coach, develop and motivate employees to deliver exceptional customer service.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Retail leadership

Customer service

Communication

Proficient computer skills

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. in Houston is seeking an Assistant Store Manager to lead daily store operations and champion a welcoming, inclusive environment for customers and team members. You’ll drive expert product knowledge, coach staff, and collaborate with the Store Manager on staffing and merchandising decisions.

The role emphasizes building team capabilities, meeting sales goals, and delivering exceptional customer experiences in a fast-paced retail setting.