People-First Store Lead

Glossier, Inc.; Los Angeles (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Glossier, Inc. in Los Angeles is seeking a Store Lead who will act as an extension of the leadership team on the floor and in back-of-house operations. You will drive an authentic, people-first store culture while delivering exceptional customer experiences.

You will open/close the store, manage daily coverage, mentor the team, and collaborate with leadership to meet KPIs. This role requires flexibility for evenings, weekends, and holidays, with a strong emphasis on inclusivity and operational

Qualifications

• 2+ years of supervisory experience in a fast-paced retail or hospitality environment.
• Experience promoting a people-first employee culture.
• Strong communication practices that are ongoing, clear, and structured.
• Proven ability to motivate and inspire teams and maintain high engagement.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead store team with a people-first employee experience.
• Spend 100% of time on the sales floor and BOH areas, interacting with customers and staff.
• Participate in HOP program and act as leadership support for customer matters.
• Ensure operational standards including visual merchandising, store cleanliness and safety.
• Open and close duties and manage vendor requests and communications.
• Deliver Glossier’s retail experience philosophy with focus on customer experience and financial impact.
• Build local partnerships and community connections.

Skills

People leadership

Customer service excellence

Communication

Team motivation

Flexibility

Job description

Glossier, Inc. in Los Angeles is seeking a Store Lead who will act as an extension of the leadership team on the floor and in back-of-house operations. You will drive an authentic, people-first store culture while delivering exceptional customer experiences.

You will open/close the store, manage daily coverage, mentor the team, and collaborate with leadership to meet KPIs. This role requires flexibility for evenings, weekends, and holidays, with a strong emphasis on inclusivity and operational