People-First Store Leader

Glossier; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Glossier Dallas seeks a Key Lead to support store leadership, uphold our people-first philosophy, and foster an inclusive environment for staff and guests. You will stay on the sales floor and BOH, lead shift huddles, coach the team on customer experience, and help deliver Glossier’s retail ideals while balancing business KPIs.

This role requires 2+ years of supervisory experience with a flexible schedule and a passion for exceptional customer and employee experiences.

Qualifications

• At least 2 years of supervisory experience in retail.
• Experience promoting a people-first employee culture.
• Demonstrated ability to communicate clearly and effectively.
• Proven ability to motivate and engage teams.
• Willingness to roll up sleeves and contribute on the floor.
• Passion for delivering exceptional customer and employee experiences.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to balance customer service with store operations.

Responsibilities

• Lead and develop front-of-house and back-of-house teams.
• Model Glossier’s customer experience principles on the sales floor.
• Manage daily store operations and opening/closing duties.
• Collaborate with leadership to drive store goals and partnerships.
• Maintain visual merchandising, safety, and cleanliness standards.

Skills

Supervisory experience

People-first culture

Communication skills

Team motivation

Hands-on mentality

Customer/execution focus

Flexible scheduling

Operational excellence

Job description

Glossier Dallas seeks a Key Lead to support store leadership, uphold our people-first philosophy, and foster an inclusive environment for staff and guests. You will stay on the sales floor and BOH, lead shift huddles, coach the team on customer experience, and help deliver Glossier’s retail ideals while balancing business KPIs.

This role requires 2+ years of supervisory experience with a flexible schedule and a passion for exceptional customer and employee experiences.