People-First Store Leader

Glossier; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

Glossier is seeking a Store Leader in New York to help drive our people-first store experience. You will act as an extension of the leadership team, guiding front-of-house and back-of-house operations while upholding our mission and values.

You will coach and develop a team, model customer-first principles on the floor, manage opening/closing, and collaborate with HQ on goals and local partnerships. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 2+ years of supervisory experience in a fast-paced retail, customer service, or hospitality environment.
• Experience promoting and supporting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment.
• Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured.
• Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale.
• Desire and willingness to roll up your sleeves and jump in when the situation requires it.
• Passion for building exceptional, detail-oriented, customer and employee experiences.
• Ability to work a flexible schedule, including evenings, weekends, and holidays required.

Responsibilities

• Lead store team and maintain an inclusive, safe environment.
• Model customer experience principles and spend time on the floor.
• Open/close duties and manage daily operations with HQ coordination.
• Engage with the community and build local partnerships for events.
• Coordinate vendor requests and other leadership tasks as needed.

Job description

Glossier is seeking a Store Leader in New York to help drive our people-first store experience. You will act as an extension of the leadership team, guiding front-of-house and back-of-house operations while upholding our mission and values.

You will coach and develop a team, model customer-first principles on the floor, manage opening/closing, and collaborate with HQ on goals and local partnerships. Flexibility for evenings, weekends, and holidays is required.