People-First Service Leader — Drive Team Excellence

Beyond Wow Plumbing; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Salary 75k–110k + bonus opportunities

Medical, dental, and vision coverage

Paid life insurance

Simple IRA with company match

Ongoing leadership and training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Outstanding company culture

Job summary

Beyond Wow Plumbing is seeking a people-first Service Manager who delivers results through accountability, teamwork, and disciplined execution. This leader will work closely with the General Manager to bring structure, rhythm, and leadership to the service department while staying connected to the daily work.

A hands-on approach and strong communication are essential. You’ll coach technicians, spend time in the field, and drive the company goals with measurable outcomes and a customer-focused

Qualifications

• Lead service team with accountability and teamwork (≤140 chars).
• Coach and mentor technicians with clear expectations and follow-through (≤140 chars).

Responsibilities

• Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
• Spend time in the field with technicians to understand challenges and opportunities firsthand
• Help execute company goals through strong communication, simple processes, and measurable outcomes
• Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
• Hold people accountable in a way that builds trust and confidence
• Elevate the customer experience through professionalism, empathy, and leadership by example
• Model and reinforce Beyond Wow’s core values in daily decisions and interactions

Job description

Beyond Wow Plumbing is seeking a people-first Service Manager who delivers results through accountability, teamwork, and disciplined execution. This leader will work closely with the General Manager to bring structure, rhythm, and leadership to the service department while staying connected to the daily work.

A hands-on approach and strong communication are essential. You’ll coach technicians, spend time in the field, and drive the company goals with measurable outcomes and a customer-focused