Service Manager

Beyond Wow Plumbing; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Salary 75k–110k + bonus opportunities

Medical, dental, and vision coverage

Paid life insurance

Simple IRA with company match

Ongoing leadership and training

Paid time off

5 paid holidays

Parental leave

Monthly gym membership allowance

Quarterly company events

Outstanding company culture

Job summary

Beyond Wow Plumbing is seeking a people-first Service Manager who delivers results through accountability, teamwork, and disciplined execution. This leader will work closely with the General Manager to bring structure, rhythm, and leadership to the service department while staying connected to the daily work.

A hands-on approach and strong communication are essential. You’ll coach technicians, spend time in the field, and drive the company goals with measurable outcomes and a customer-focused

Qualifications

• Lead service team with accountability and teamwork (≤140 chars).
• Coach and mentor technicians with clear expectations and follow-through (≤140 chars).

Responsibilities

• Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
• Spend time in the field with technicians to understand challenges and opportunities firsthand
• Help execute company goals through strong communication, simple processes, and measurable outcomes
• Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
• Hold people accountable in a way that builds trust and confidence
• Elevate the customer experience through professionalism, empathy, and leadership by example
• Model and reinforce Beyond Wow’s core values in daily decisions and interactions

Job description

Lead people. Build trust. Create Wow!

Beyond Wow Plumbing is looking for a people-first Service Manager who delivers results through accountability, teamwork, and disciplined execution.

This role is for a leader who understands that strong performance comes from clear expectations, consistent follow-through, and a team aligned around common goals. You value structure and standards, but you also know that sustainable results are built by developing people and working together to win.

If you believe in leading from the front, listening before acting, and building trust before making changes, you may be exactly who we’re looking for.

The Role

The Service Manager is a key leadership seat, working in close partnership with the General Manager to help execute the company vision while protecting and strengthening our culture. You’ll help bring structure, rhythm, and accountability to the service department while staying connected to the people doing the work every day.

This is not a “rip it up and rebuild it” role. It’s about learning the business, understanding the team, and then helping us get better—one improvement at a time.

What You’ll Do

• Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
• Spend time in the field with technicians to understand challenges and opportunities firsthand
• Help execute company goals through strong communication, simple processes, and measurable outcomes
• Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
• Hold people accountable in a way that builds trust and confidence
• Elevate the customer experience through professionalism, empathy, and leadership by example
• Model and reinforce Beyond Wow’s core values in daily decisions and interactions

The Leader We’re Looking For

You’ll thrive in this role if you:

• Lead with high character, humility, and confidence
• Believe accountability and care go hand in hand
• Listen to understand before offering solutions
• Coach and mentor people on how to improve, not just what needs fixing
• Are comfortable being hands-on and present with your team
• Respect existing systems and people before making changes
• Value teamwork and alignment over ego or personal recognition

What we offer

• $75K to $110K salary +bonus opportunities
• Generous referral bonus opportunity
• Medical, dental, and vision coverage offered
• Paid life insurance
• Simple IRA Retirement Plan with company match
• Ongoing leadership and occupational training
• Paid time off
• 5 paid holidays
• Parental leave
• Monthly gym membership allowance
• Quarterly company events
• Outstanding company culture

Our Culture & Operating Style

Beyond Wow Plumbing is a Nexstar company that believes in professional trades, disciplined execution, and exceptional service. We also run on the Entrepreneurial Operating System (EOS), which means we value:

• Clear roles and responsibilities
• Open, honest communication
• Solving the right issues at the right level
• Leading with data, discipline, and heart

We believe great leaders don’t need to be loud—they need to be consistent.

Why Beyond Wow

Our mission is to empower our Gold Collar team to build bright futures, transform the trades, and Wow the world. This role plays a critical part in making that vision real—not just through numbers, but through people.

Beyond Wow Plumbing is not private equity–owned and not a big corporate chain. We are a locally owned, family-run company with over 45 years of history serving our community—and we plan to be here for decades to come.

We believe in building something lasting, not chasing short-term wins. Decisions here are made with people, customers, and the future in mind. You’ll have the support of a hands-on leadership team that values trust, loyalty, and doing the right thing—even when it’s not the easiest option.

We combine the strength of proven systems and industry best practices with the heart and flexibility of a local business. That means leaders here have a real voice, real influence, and the opportunity to make a meaningful impact without losing their values.